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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The package arrived like it has been through a world war, the hitch sticking out of box, scraped up. Good thing it mounts under the car and won't be seen
Item was delivered one day early which I'm not complaining about at all. Undamaged and properly works as it should
I buy all RV/Truck accessories from etrailer. Best service and shipping.
Thank you all!
Joe
Helped me move bike rack that had no key for from previous owner
Very fast shipping. Easy to install. The motor was perfect. Thanks etrailer
I ordered a set of trailering mirrors for my truck. When they arrived, they were packaged with two left side mirrors.
I contacted Etrailer via email and received a quick response and resolution to the problem. I could not ask for any better customer service. Kudos to Etrailer.
Reasonable prices and all items have very thorough descriptions and reviews
Had it not been for the prior Rockwood Motorhome I owned a decade ago that had dolly wheels already, I wouldn't of known to purchase dolly wheels for my Coachman Mirada. Such a life saver picking up the weight at the tail end of the bumper.
No more screeching & scraping my way thru dips & driveways. Etrailer had just what I needed & fairly quick to deliver.
Very easy to look what you have in stock as well as a large inventory
Fast shipping and always great product. Lippert electric jack switch was an oem replacement. Fit as good if not better than original. Thanks!
The ordering process was seamless and I was pleasantly surprised with how quickly I received the order. The installation went smoothly in large part due to thorough installation video that was provided.
From start to finish when I ordered it off their Internet till the time it hit my front door was very fast and efficient product derived and very good condition.
Very fast shipping, fast assembly and works very well!
I am very happy with everything, Thank You!
Products well described, lots of reviews and informative Q&As. Easy experience.
The communication was great. The shipping was fast and the 5th wheel rails kit was exactly as described. I will say the paper instructions are to be desired but there is a good installation video online.
This was my first order with etrailer.com and everything went perfectly. The part was the correct part, unlike Amazon, it shipped quickly and showed up on time and at a very reasonable price. Very satisfied.
Ordering a breeze and delivery timely.
Have ordered items previously and very pleased with service.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members