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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Everything was easy peasy to order but I saw many reviews about faulty packaging. The corrugated box was broken and the hitch was partially exposed. This is a common complaint in reviews. Maybe better packaging can be considered
Simple process, double checked fitment which helped prevent the waste of time that is a return, and we're good to go.
Delivered on time as promised. Haven't installed yet. Hopefully works and is in good condition.
Always quick and easy. Always have what I need at reasonable prices.
Good overall
Just the lighting package was incorrect, so we will be returning items.
(lights will not fit into rubber mounting gromets and the lights do not have a wiring harness).
I'm a return customer and it's easy to get what you need on your site. I've ordered many times and never been disappointed by the product, service, or shipping/delivery times.
Purchased a receiver hitch for my new 2024 Equinox. Kit arrived in a couple of days. Installed in about an hour. Dropped the muffler, fed the carriage bolts through the frame with the assembly aids provided, tightened things up, put muffler back, and we're in business.
Great videos and documentation to understand part dependence
Mirrors are incredibly easy to use, good quality and a fantastic price.
Trailer customer service is unbeatable!
Quick, painless, just what I want ordering online. The items were delivered quickly and in perf3 t order.
Great, a nice glass of wine would have been nice of a six pack of beer,
I am pleased every time I shop at etrailer, this one was no different.
Always good products the videos are very helpful Easy to navigate the site
Very easy to find what I was looking for online. Straps arrived quickly on the day stated. Very happy with the product.
Product was exactly what I needed and received controller fast.
I didn't have any issues, products were just as described. The attention to detail with customer service is amazing. I knew who reviewed my order, who pulled it from the warehouse and who shipped it. Everything was great.
I've ordered from these guys several times and they have been Great to deal with
Had part I needed and delivery was quick. Easy website to navigate.
Everything arrived just as advertised and the item came very quickly.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members