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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Nevada
1 review
0 helpful votes
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Fast friendly services, knowledgeable staff, easy ordering.

Date of experience: June 12, 2024
New York
1 review
0 helpful votes
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One tiny request
June 23, 2024

Could you put the part number on the email of purchase confirmation?

Date of experience: June 12, 2024
Georgia
1 review
0 helpful votes
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Good
June 23, 2024

Fit perfect no problems installing well made. You tube video helped

Date of experience: June 12, 2024
Georgia
2 reviews
0 helpful votes
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Ready for the road again.
June 22, 2024

Great experience every time I use e trailer. The brake kits were packaged well. No issues with fit on my Magic Tilt trailer or install.

Date of experience: June 12, 2024
Washington
1 review
0 helpful votes
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Came in very quick
June 22, 2024

Great job came in before ordering date said it would, already installed and worked great

Date of experience: June 12, 2024
Colorado
1 review
0 helpful votes
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Equalizer ok. Very disappointed in grease zirks on wet bolts. They appear to not only be metic treads, not convenient to swap but the head itself is small and won't hold a grease gun tip on proper. I was using a locking tip also. Removed all and re-drilled holes and re-tapped for 1/4 by 28 for american zirks. This helped a lot.

Date of experience: June 12, 2024
Washington
2 reviews
0 helpful votes
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It arrived quickly.
June 22, 2024

A little more difficult than the last time I did this but then again I'm 12 years older. LOL

Date of experience: June 12, 2024
Pennsylvania
2 reviews
0 helpful votes
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Simple and correct
June 22, 2024

Only issue was that I accidentally put two of the same item in my cart when ordering multiple pieces for a job.

Date of experience: June 12, 2024
Tennessee
1 review
0 helpful votes
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Perfect fit and excellent quality
June 22, 2024

Great customer service and quick delivery. Order placed and received within three days.

Date of experience: June 12, 2024
Tennessee
1 review
0 helpful votes
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Trailer hitch cover
June 22, 2024

Great experience. Product received promptly and looks great.

Date of experience: June 12, 2024
Nevada
1 review
0 helpful votes
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Fast shipping
June 22, 2024

Easy shopping and checkout, always have what i need and good information and videos

Date of experience: June 12, 2024
Michigan
1 review
0 helpful votes
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Easy as 123
June 22, 2024
Updated review

Each product I've looks at on this site has great photos, or videos, or written description of what the item is.
Fast service with excellent communication.

Date of experience: June 12, 2024

Helpful videos
June 14, 2024
Previous review

Helpful videos

Date of experience: June 4, 2024
Illinois
1 review
0 helpful votes
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Fast shipping, great service.
June 22, 2024

No issues, exact replacement step pad for my bars. Second one ordered from etrailer.com and process is smooth and easy. Wish the parts Aries were a little more robust and did not have to be replaced so often, but happy etrailer sells replacments!

Date of experience: June 12, 2024
California
1 review
0 helpful votes
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Great Deal
June 22, 2024

Great deal and had in stock what I needed. Fast shipping too! Thank you

Date of experience: June 12, 2024
Canada
1 review
0 helpful votes
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Quick and easy installation and response to my inquiry regarding shipping charge was done in a timely matter.

Date of experience: June 12, 2024
California
2 reviews
0 helpful votes
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It was fine
June 22, 2024

The hitch did not fit correctly to the Honda CRV 2025 sport but after trimming the material to both ends, the hitch fitted tightly in addition, it required to disconnect three donuts from the tail pipe to get the access to the left side over the exhaust system. Also the trimming to the plastic covers needed larger cuts.

Date of experience: June 12, 2024
Massachusetts
1 review
0 helpful votes
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Prompt and excellent customer Service which is to be expected from etrailer.

Date of experience: June 12, 2024
Iowa
1 review
0 helpful votes
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Shipping was horrible
June 22, 2024

I ordered 13 pc. And they were not on a pallet and strewn all about with damage to packaging and paint

Date of experience: June 12, 2024
Ohio
1 review
0 helpful votes
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Easy order, quick ship
June 22, 2024

Asked a technical question, got an answer in a couple of days, ordered item. Worked well.

Date of experience: June 12, 2024
Pennsylvania
1 review
0 helpful votes
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Happy customer
June 22, 2024

Fast shipping and very easy installation. I had ordered the wrong hitch and Paul was very helpful in getting it sent back and the correct one ordered! Very happy.

Date of experience: June 12, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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