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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Everything went well. Really like the product. Looks factory.
Love the videos and the opportunity to see how it would look on my camper.
Locks were an exact fit for my car top cargo carrier. I'm glad I found these. I could not find them anywhere else online.
Really fast shipping. I had a shipped notification on a Sunday which is rare. I hadn't even checked my tracking number by the time my order arrived in a couple days. Tire and wheel were in new condition and manufactured within one year of current date. Exact replacement other than wheel color for my travel trailer.
I will install the product and I will get back to you. Just wanted to let you know I received it. Thank You.
Very please with how well they fit and the speed of delivery.
Had everything I needed for perfect super easy to install took about 25 minutes to mount hitch and hook up the lights. Super easy to follow directions too..
Only took a couple of days to receive the A/C unit and was easy to install. The pictures make it look like you get the inside panel but it doesn't come with the unit. Just an FYI still very satisfied.
Needed extra plates for a second trailer. Fast delivery and great customer support!
Very reliable and information is top notch with the product review and installation videos.
It took me longer to figure out what specific landing gear parts to order than it did for eTrailer to ship them to me.
I ordered online and the product was shipped expeditiously
I ordered a new B&W 5th wheel hitch as my Champion slider didn't fit my new Chevy 3500 with a factory puck system. I had the new hitch from E-Trailer in just a couple of days. The price was good but the delivery was even better. I have never had an issue with E-trailer. 5+ stars.
HAD THE PARTS I NEEDED & LOOKS TO BE RIGHT BY THE MEASUREMENTS PROVIDED- i DID NOT HAVE A MODEL # ONLY FOR THE SCREEN
Just installed the trailer hitch on my Hyundai Ioniq 5 this past weekend. Looks great and everything fit perfectly.
Great service and fast shipping. A great place to shop for anything trailer related.
Unfortunately, the delivery was delayed by a day and I had to return the item.
The purchase, Tracking,updates and delivery were perfect
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members