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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Texas
1 review
0 helpful votes
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Time savings and perfect
July 1, 2024

Easy and cost effective. I needed to get new tires and wheels for my smoker trailer

Date of experience: June 21, 2024
Pennsylvania
1 review
0 helpful votes
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Delivered good
July 1, 2024

Box beat up but item was good to go and all parts were in there.

Date of experience: June 21, 2024
Florida
1 review
0 helpful votes
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Be patient, web site is a pain.
July 1, 2024
Updated review

Had numerous problems with your check out page. Would lock up if clicking PayPal. Worked OK with card. Once order accepted, service was swift and customer service was OUTSTANDING! AND, on the Customer Satisfaction Survey, you cannot click on NO I did not contact Customer Service. It will not proceed unless you click on yes. Too early in the day to start drinking.

Date of experience: June 21, 2024

Had numerous problems with your check out page
June 17, 2024
Previous review

Had numerous problems with your check out page. Would lock up if clicking PayPal. Worked OK with card.

Date of experience: June 7, 2024
Alabama
1 review
0 helpful votes
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Bathroom sink
July 1, 2024

Easily found the product I was searching for, it was delivered on time and easy to replace, would order from trailer again

Date of experience: June 21, 2024
Washington
1 review
0 helpful votes
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RV Bathroom Sink
July 1, 2024

Item is quality. Lightening fast delivery. Needed to exchange for a different color. Transaction was seemless, customer service is A+++.

Date of experience: June 21, 2024
Louisiana
1 review
0 helpful votes
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Fast service
July 1, 2024

Part came clutch and earlier than expected. All ok parts and accessories was exact fit. Also, the instructions were very clear and came inhand.

Date of experience: June 21, 2024
Washington
1 review
0 helpful votes
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Great service, great product
July 1, 2024

Product came in 3 days, landing gear works better than the stock that came on our 04 Wildwood. Thanks!

Date of experience: June 21, 2024
Massachusetts
1 review
0 helpful votes
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Good service good product.
Installation is straight forward. My vehicle is different from the installation video - I have to drill all 40 holes on the each side of the frame..

Date of experience: June 21, 2024
Pennsylvania
1 review
0 helpful votes
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Price,ease of ordering. I was most impressed by your CSR Sheila C. Outstanding. As an experienced CSR, take care of customer and make them happy.

Date of experience: June 21, 2024
New Jersey
1 review
0 helpful votes
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Great service
July 1, 2024

I don't always trust when companies use the whole year, make and model system to find non-oem exact fitting parts but they nailed it. Perfect fit, way faster shipping than I expected everything packaged well and in perfect condition.

Date of experience: June 21, 2024
California
1 review
0 helpful votes
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Fast shipping
July 1, 2024

Exactly what I needed. Always top service. A++ everything I need for my coach!

Date of experience: June 21, 2024
Colorado
1 review
0 helpful votes
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Very easy to install
July 1, 2024

Very positive experience, instruction where easy to understand.

Date of experience: June 21, 2024
Florida
1 review
0 helpful votes
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Great products on time delivery and tracking they have just about every thing you need for your trailer

Date of experience: June 21, 2024
Ohio
1 review
0 helpful votes
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Fast
July 1, 2024

Placing an order online was easy and our order came sooner than expected. Thank you!

Date of experience: June 21, 2024
Virginia
1 review
0 helpful votes
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Just what I expected.
July 1, 2024

Easy and quick to install. The video was very helpful.especially the absence of three fuses needed.

Date of experience: June 21, 2024
Alabama
1 review
0 helpful votes
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High-quality product.
July 1, 2024

This trailer hitch receiver is very well made and fit perfectly. Single-person installation is a bit of a challenge, especially for an old guy on a hot day, but entirely doable. I used a tie-down strap to lower the muffler assembly, and a piece of old power cord threaded through some conveniently located holes to raise the heavy frame into place. It would help to have a longer bolt supplied for the rear attachment point next to the car's tow hook - don't try to install it until the 4 forward bolts are well in place. There are 2 good videos on YouTube that are well worth watching, especially if you have rust to deal with (which fortunately I did not) and the female threads on the chassis need work.

Date of experience: June 21, 2024
Washington
1 review
0 helpful votes
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I was looking for a trailer wiring harness for my Subaru. I was able to put in the exact make and model of my vehicle and get a dozen options, each with product review and installation videos. It made the decision process easy and I'm really happy with the wiring harness I selected.

Date of experience: June 21, 2024
Illinois
1 review
0 helpful votes
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It was easy for me to find a replacement wheel for my 2013 Keystone Alpine. I am happy to have one that matches the others.

Date of experience: June 21, 2024
Washington
1 review
0 helpful votes
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Great service!
July 1, 2024

Spoke with customer service and they were so helpful. Great shipping. Everything was great! Telling all my camping friends a out you. Thank you so much!

Date of experience: June 21, 2024
New York
1 review
0 helpful votes
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Exactly what I ordered
July 1, 2024

The rollers fit and are installed. Very good service and product.

Date of experience: June 21, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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