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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The ordering experience was so easy and the item description easy to determine I was ordering the correct replacement part. I was informed of the order status and it arrived quickly. Thanks!
Very easy to order and feel pretty good that I'm getting the right parts.
Joe Biden is the worst president ever. I don't like Trump either. Both the far left and right are dividing this country. It's not left vs right. It's us vs them w them being those in the government trying to cause the divide
Great as always. Was able to quickly search the site and find what I needed.
Our order was received on time, prices were comparable or better than other sites we looked at. My only issue was with the "complete dual propane mount". It did not include any u-bolts to mount it to the trailer tongue. Also could not find any of them on this site. All other items were as expected and the bolts I need will be here two days after I got the kit. Still a happy, returning customer.
Good delivery, good product. I like how it fits my car and really gives it a good look.
Changed my car and new one did not come with hitch. Etrailer.com solved my high problem with an ease.
One end of hitch was sticking out of box had to reschedule instilation the hitch is everything that was described pleased with product will email after get installed
Excellent transaction. Product was easy to install. Excellent price point.
Fast delivery, straight forward installation. The hardest part for me was gaining access to old unit
LITERALLY was being charged quadruple by the dealership for the same item. $3k for them to install and I did it by myself thanks to your videos on how to install. Great customer service! Extremely happy with quality.
Very efficient order delivery. Got my orders 2 days ahead of time.
Arrived quickly and just what I wanted.No issues and was easy to install.
Hitch was easy to install. Didn't even have to jack the car up. Service was fantastic as always from trailer.com
I bought this as a replacement for one that was broke on a truck I bought exact fit easy job happy with everything.
Took awhile to have the larger part delivered by freight but it finally came. All good. Thank you.
Love the free shipping. Very easy to order…………………………………………..
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members