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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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GREAT EXPERIENCE AND EASY. Local dealerships in the area did not sell the covers separately. They insisted we purchased and replace the complete regulator. Our RV is relatively new so no need of that, and for $9.00 rather than 20 times more our problem was solved. Delivery was quick and easy, plus they're located in the USA. We've dealt with Etrailer in the past, they always havr exactly what we need.
All my purchases with etrailer have been a pleasant experience. They communicate great and follow up on any concerns.
I am very pleased with my etrailer experience. What I ordered arrived as promised and it was exactly what I needed.
I received my order very quickly! And it was exactly as I orders it great quality
It seems as if the directions were written in China. There are multiple mistakes that make it very difficult for the consumer to follow them. 1. The diagram uses one set of terms for the part labels, and then the steps call them something completely different. 2. It calls for the "foot" to be torqued but does not give a torque value, and this is completely wrong anyway. You need to hand tighten the "foot" and then back it off 1/2 to 1 1/2 turns, depending on what is required for it to seat correctly in the rail.
First time installing a BnW turnover ball hitch,I chose this product on brand and reputation although the seller has many options to choose from.I would recommend this product and company for your next hitch.fast service and they follow up on all orders...46yrs certified welder and fabricator (Retired)
Found what I wanred at a good price and it was delivered on time and in good condition.
Easy install.,
Smooth transaction with quick shipping. Quality hitch. Easy installation.
Easy shopping and information. Good customer service and prompt updates
Website was easy to navigate, ordering was quick, and delivery was great!
I just installed my hitch on my Rav4. It was the easiest install possible. It fit perfectly and bolted right up. It was completed in 30 minutes or less.
The site was easy to navigate & the information was clear. After. A few minutes there was no doubt about hitch availability & accessories.
System and instructions were enough to DYI. It took a little effort but it is nice.
Easy ordering. Delivered in a timely manner. Have not installed product yet.
Trailer was ordered and arrived to Hawaii in ONE week. Shipped the day after ordering. The product exceeds expectations and was easy to install.
Picture to ID item. Easy checkout. Reasonable shipping cost/time.
Found part quickly and completing the purchase info was straight forward.
Ordered this hitch for our 2024 Buick envision…great design, high quality, best of all it fit perfect without disassembling any components on the car. Took less than hour to install. Excellent product, packaging and delivery. Thank you!
I've purchased a couple hitch receivers over the years...always a great experience!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members