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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Tried to order parts from trailer dealer they told me 8 weeks. Ordered from etrailer received everything I ordered less than a week. Customer service was super! Thanks
Great shipping. Great videos for installation. Everything went smoothly with ramps to raise the back of the car. The exhaust hangers were a little tough and you need to cut the lower underbody tray less than the instructions specify but mostly like the videos. Would recommend the etrailer experience overall.
Been years since I've purchased from here but never disappointed
Product is good and fits well. I can't get though to talk with someone about my oder.
Always helpful information.They will research your needs and suggest good solutions.
The Dexter Brake Assemblies were great and fit perfect, and were shipped and arrived within a week. Thank You etrailer.
Easy to find the parts I needed and easy to order. The only downside was the expensive shipping costs as the order came from the US. Otherwise, good experience overall.
Website was easy to navigate. I love how much detail they provide on each product. Product took a little longer to ship than I expected but arrived in okay condition. I wish there was more cushioning in the packaging. My rims were only packed with a bunch of paper shoved around the box. Found a couple dings on the rims but overall good shape. Overall good but not great experience. Would be better if better packaging and parts arrive in best condition.
Product as advertised. Fast response to shipping question.
Awesome! Everything was perfect used a small floor jack done in 15 minutes!
Easy experience putting Etrailer products together. Me being a man that's disabled, it was still easy enough to get down there, and do what I needed to do to make it work.
Excellent customer service. Quick responses to questions.
I recently bought a new PWC with a Triton LTWCI trailer and needed a spare wheel/tire. This fit the bill perfectly and looks great on the trailer!
Always easy and a great deal from eTrailer.
I like how informative the website is. It helps me make my decisions confidently.
Easy to order, quick delivery, unit was in good condition besides a crack on the cowling.
The draw tite hitch was delivered as stated. We are so excited had the hitch installed and inserted the bike rack. Cycling on The Loop will restart! Thanks for doing what you said you would.
Very east web site to navigate. Fast Delivery. Free delivery over $99.00
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members