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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great service and help with finding the right AC unit for me to find a cheap replacement for my old AC unit, and really helpful customer support
As I stated above, the customer service was outstanding. Let me know they received my order and when it shipped out. Also followed up after to make sure I was satisfied. The order got to me quickly and was exactly as described. Such a wonderful business experience.
Over shopping experience was good.
One problem I had is they forgot place my order because of which I missed a sail boat race
Great website, easy to navigate. I like the product videos. Fast shipping!
Website was easy to use. Quickly found what I needed. Quality parts arrived on time just before our fishing trip. Parts fit perfectly. Should I have a need again for rooftop cargo carrier parts, I know exactly where I'm going. Thanks!
Your customer service and people that take the orders have always been extremely polite and helping me make the right decision for what I need
Great, fast shipping. Packaged well. Communication was good.
Communication on my order and shipping was quick and informative. I was kept in the loop with every step of my order. I received my package on the date expected and I had my doubts it could get to me that fast. All around a fantastic experience. ETrailer will be my go to for any trailer needs in the future.
The order went well, But the wiring harness that was supposed to fit my truck wasn't the correct one. Ordered the correct one on Amazon as it was not offered online but is a Curt Harness.
Easy of searching and ordering. Also, the videos are fantastic, helped me get exactly what I needed. Great instructional tool, thank you.
I own a 06 1500hd. I wasnt able to put my truck details in for it. After ordering i found out there was different one that fit. But little modification and it works. Third time ordering from ya guys and been good times before.
Third time ordering from ya guys and been good times before.
I was looking for something to enable me to pull my fishing boat up on shore. They had just the product at a very reasonable price. Quick delivery and easy installation.
My experience with etrailer has been nothing but positive. Item was exactly what I wanted and fast shipping. Thanks etrailer!
Very easy side for people like me that didn't know what to get for my car
Unfortunately, the fenders do not work for this trailer, too narrow and not the exact shape.
Have what I need and the fenders will be here, tomorrow
Needed a new toilet for my camper and received the one I ordered. Installed easily.
Missing screws to mount the part I bought. Would be helpful if all the parts were sent
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members