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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Wasn't impressed with the fabrication of the plug mounting bracket. There was no possible way it would have fit with the holes provided. Also, no mounting hardware for said bracket. Maybe it was a Monday or a Friday build
Good website. Got the tires in a timely manner. They are 2 1/2 years old however. With most knowledgeable tire folks recommending change trailer tires every 5 years then 2 1/2 year old tires is a little disappointing. I called etrailer and was told that is par for the course buying tires online. Not happy, not unhappy.
They paid extra to get the item before the estimated time but I got it later.
Items arrived on time and undamaged. Will shop here again when I next need something they have.
Had to return the first rail adapter, would not fit my current hitch, had to buy an all new 5th wheel hitch.
Orders always ship quickly and I love the incredible selection
Bought an aluminum Curt Tray Style Cargo Carrier. It is lightweight, but very rigid. Easy assembly, less than 20 minutes. Have an 18mm socket to make it easy, also a 24mm socket. Can be done with an adjustable wrench, but way easier with a socket wrench. Had called customer service before getting the Curt brand. Super customer service/
Thank u for having them. I have looked for days. Fix exactly the way it should. Awning looks great now.
Shipped exactly the replacement hitch I needed and easily installed it myself. Highly recommended!
The hardest part is the removal of the exterior seal around the fan housing on the roof and not ruining your rubber roof. Always take your time and be careful. It does take 2 people to install on the interior, one to hold it in place and one person to install the wiring and screws.
Great experience, easy ordering, fast delivery, great direct replacement power converter, easy plug & play installation, and it works perfectly. Thanks guys & gals at E Trailer.
Very easy to navigate and order. Also nice to find this motor, my motor is no longer available a in d this one fit perfectly
Love etrailer ordering ease, selection of products, prices and phone help.
Very easy to navigate the site, and it delivered and installed in no time.
The delivery timeline, customer services/communications and installation instructions were top-notch.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members