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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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South Carolina
1 review
0 helpful votes
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Old Tires
July 5, 2024

Tire has a manufacturing date of 4321 which is 17 Oct 2021. I received the tire 16 June 2024. This equates to a 2yr 8 months old tire before even being put to use. Average usable life for a high speed trailer tire is 5-6 years at best so 1/2 the life is gone irregardless of tread wear.

Customer service did offer to replace it but with no guarantee the replacement would be any newer. So just be aware.

Date of experience: June 25, 2024
Washington
1 review
0 helpful votes
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Disappointed
July 5, 2024
Updated review

Disappointing… what how many times must I spell out disappointed before you'll allow my comments to be submitted

Date of experience: June 25, 2024

Easy and quick
June 18, 2024
Previous review

Easy and quick

Date of experience: June 7, 2024
Colorado
1 review
0 helpful votes
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Most info was helpful, but the thickness was critical to determine if it was the right part. I should be added to the video.

Date of experience: June 25, 2024
Virginia
1 review
0 helpful votes
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My order shipped promptly. One item received was defective, but eTrailer sent a replacement and return postage for the defective item immediately. Overall, A+ customer service.

Date of experience: June 25, 2024
Indiana
1 review
0 helpful votes
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Minivan Hitch
July 5, 2024

I ordered the Draw-Tite Max-Frame Trailer Hitch Receiver - Custom Fit - Class III - 2" for my 2012 Honda Odyssey. It was a bit of a difficult install due to the rust built up in threaded holes in the frame. Once I was able to get them cleaned out the hitch installed neatly with the hardware provided by Draw-Tite.

Date of experience: June 25, 2024
Colorado
1 review
0 helpful votes
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Received what I ordered
July 5, 2024

User Friendly order online received exactly what I ordered.

Date of experience: June 25, 2024
Arizona
1 review
0 helpful votes
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The product page was descriptive and informative for the Tekonsha P3 Brake Controller. Delivery options were sufficient and the order page worked well. Received the product in specified amount of time and product was as described. Product took longer to install due to my lack of knowledge, but after install product worked perfectly.

Date of experience: June 25, 2024
Ohio
1 review
0 helpful votes
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RV steps
July 5, 2024

Great experience, from web site to shipping to put the material together.

Date of experience: June 25, 2024
Maryland
1 review
0 helpful votes
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Great experience was told who handled my order. Who shipped my package and when it would come. Great experience will use again if needed. 👌

Date of experience: June 25, 2024
North Carolina
1 review
0 helpful votes
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Great product, quick shipping
July 5, 2024

Thule brand quick locks arrived quickly and in new condition. Glad to have discovered this retailer.

Date of experience: June 25, 2024
Michigan
1 review
0 helpful votes
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100% satisfied.
July 5, 2024

Everything arrive on time and fit as intended. 100% satisfied.

Date of experience: June 25, 2024
Oklahoma
1 review
0 helpful votes
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Etrailer should update their online ad and the customer responses (which I utilized to understand what to buy initially) to include the statement that the customer buying an Advent AC unit to replace a Dometic AC must have a control box for each unit. Additionally, if they have a multiple-zone system, with only one control box, that they will need to purchase a control box (which comes with its own thermostat) to run separately from the original system. Having this information before the purchase would have allowed me a smoother experience without experiencing 3 days without AC while awaiting the control box to be delivered from a later purchase. The devil is in the details but you guys could really help people by providing this information upfront.

Date of experience: June 25, 2024
Kentucky
2 reviews
0 helpful votes
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Great buying experience
July 5, 2024

I accidentally cut my power cord and needed a replacement fast. Found exactly what I needed and had it in 2 days.

Date of experience: June 25, 2024
South Dakota
1 review
0 helpful votes
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Excellent hitch
July 5, 2024

Exactly what I was wanting fast shipping very well packaged easy to install

Date of experience: June 25, 2024
Puerto Rico
1 review
0 helpful votes
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Quick and Easy
July 5, 2024

It's Quick and Easy to make a selection, order it, and pay for it.

Date of experience: June 25, 2024
Minnesota
1 review
0 helpful votes
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No problems, issues or concerns. Purchase was as expected!

Date of experience: June 25, 2024
California
1 review
0 helpful votes
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Fast delivery, fit great!
July 5, 2024

Good service, received very fast, pricing was good, free delivery.

Date of experience: June 25, 2024
Massachusetts
1 review
0 helpful votes
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Yakima
July 5, 2024

Package was a little late however the package arrived in excellent condition. Thank you.

Date of experience: June 25, 2024
Virginia
1 review
0 helpful votes
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Only received half of my order
July 5, 2024

When I opened my initial order it was missing the Ballmount Class III 2" Drop 9" Long W/ Pin And Clip. Contacted E-Trailer immediately and was told they would send the missing parts that day, which they did. They were very professional and courteous. However, it took another 5 days of shipping to get my total order delivered. Don't feel their shipping/packing QA works very well.

Date of experience: June 25, 2024
Texas
1 review
0 helpful votes
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Yakima lock replacement part
July 5, 2024

It was easy to find my replacement part, order it, and get it shipped. Great service and experience.

Date of experience: June 25, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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