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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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North Carolina
1 review
0 helpful votes
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Camper kitchen faucette
July 9, 2024

Thanks quick and fast. Replaced my old one perfect. Looks more modern than the previous one.

Date of experience: June 29, 2024
Wisconsin
1 review
0 helpful votes
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Always have what I need!
July 9, 2024
Updated review

Placed my order for jacketed 10/2 wire. Only place I could find it. Had it delivered a couple of days later.

Date of experience: June 29, 2024

Love etrailer!
February 13, 2024
Previous review

Love etrailer! Always have what I need

Date of experience: February 13, 2024
Oregon
1 review
0 helpful votes
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Great service from etrailer
July 9, 2024

Ordered a Thule wing bar evo rack for an Ioniq 5. Fit is great, never used a clamp-on rack before, seems pretty solid. Delivery was very quick, quicker than ordering a fit kit locally.

Date of experience: June 29, 2024
Colorado
1 review
0 helpful votes
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Replacement trailer light
July 9, 2024

The instruction video was helpful and making the decision and installing the light

Date of experience: June 29, 2024
Alabama
2 reviews
0 helpful votes
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Trailer wiring harness
July 9, 2024

Needed a trailer wiring harness for my 2013 Dodge Journey. After reading reviews and watching a couple of installation videos, I decided to order one from here. Installation was simple and everything that I needed was included in the kit. I definitely would buy from them again and would recommend anyone to order what they need from them.

Date of experience: June 29, 2024
California
1 review
0 helpful votes
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We have a 3 year old 20' party barge that we purchased new. It is used exclusively in the Gulf of Mexico, generally in the Cedar Key, FL area.
Unfortunately, whilst these trailer frames are coated, the suspension, brakes and hubs etc are not. We purchased replacements to rebuild and protect the trailer using stainless steel bolts and galvanized parts.

Date of experience: June 29, 2024
South Carolina
1 review
0 helpful votes
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Great experience
July 9, 2024

Good advice on the website on what to purchase, quick delivery, no surprise when fitting on the vehicle, great overall experience, thank you very much!

Date of experience: June 29, 2024
California
1 review
0 helpful votes
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Over the phone customer service was great, very helpful. Made sure I had everything I needed and was very patient.

Date of experience: June 29, 2024
Wisconsin
1 review
0 helpful votes
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Trailer light
July 9, 2024

Replace my old Ranger trailer tail light with a new led light from trailer! Item arrived really quick and was easy to hook up!

Date of experience: June 29, 2024
Idaho
1 review
0 helpful votes
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Experience with e trailer
July 9, 2024

Reasonable prices good quality, fast service excellent follow up

Date of experience: June 29, 2024
California
1 review
0 helpful votes
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Initially I was going to put my tent trailer up on blocks and take the wheels to a local tire store to have new tires mounted. But they didn't have the tires in stock, and I also needed to replace one rim. It turned out to be easier to just order 3 new wheels with tires from etrailer and have them show up at home.

Date of experience: June 29, 2024
Washington
1 review
0 helpful votes
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Great product
July 9, 2024
Updated review

Received well within expectations and already installed. Great product!

Date of experience: June 29, 2024

Excellent used item!
April 18, 2024
Previous review

Received as described and installed on vehicle already. Very good shape for used item.

Date of experience: April 8, 2024
Alabama
1 review
0 helpful votes
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Made sure they got it corrected
July 9, 2024

My order got messed up, didn't send it next day, package torn from transport ( delivery issue. I reported it to E-Trailer and they made it good sent me the lost parts.

Date of experience: June 29, 2024
California
1 review
0 helpful votes
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Tiffin Bus Pads
July 9, 2024

Ordered online. In Stock but still took 5 days to be shipped?

Date of experience: June 29, 2024
Connecticut
1 review
0 helpful votes
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Placing order was easy. Items arrived fast. Installation videos were very helpful. However, the paint on the hitch was chipped in a few places, so I'm slightly worried about the corrosion in the future. Overall, I'm satisfied with the purchase, and definitely plan to buy from etrailer in the future. Thank you.

Date of experience: June 29, 2024
Minnesota
1 review
0 helpful votes
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Rogue hitch
July 9, 2024

Great experience; shipped in two days! Product is exactly what they said it would be. 2 people (just to hold it properly) 15mins.

Date of experience: June 29, 2024
Colorado
1 review
0 helpful votes
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Product fine but carrier issue.
July 9, 2024

Shipping carrier matters. I called immediately when I saw USPS but the carrier could not be changed which caused me to have to drive about 30 miles to get the parcel. Carrier should be communicated prior to finalization of the order.

Date of experience: June 29, 2024
Florida
1 review
0 helpful votes
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Great Products But...
July 9, 2024

Shipping was awful, boxes looked like they were taped together by a four year old.

Date of experience: June 29, 2024
California
1 review
0 helpful votes
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Quick shipping and great prices
July 9, 2024

Easy online ordering Pricing is good and the variety of products is really nice to get everything you need in one place

Date of experience: June 29, 2024
Colorado
2 reviews
0 helpful votes
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Ok for my needs. Needed a brake controller and tow mirrors for a 2003 Jeep Grand
Cherokee. Decent price and selection.

Date of experience: June 29, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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