On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The website is easy to use and good selection of products. The filtering allows me to see the product I need that fits my vehicle.
The price was the same as other sites, but I went with Etrailer because of the date provided for arrival. Unfortunately (their fault or the shippers, doesn't matter) it arrived 3 days later than I needed it.
Very easy to order. Fast shipping with tracking. Great price. Overall wonderful experience.
Easy, fast and convenient. I enjoy the follow up after the purchase, and will be buying from trailer again.
Parts ordered fit perfectly.
Company provided timely shipping info and followed up to be certain that I was happy with their products and service. Highly recommended.
Quick delivery and in one piece! Placed my order and within a week all parts arrived at once.
Watched the etrailers youtube install vids for wiring and hitch. Took about an hour for both. Didnt require any special tools. Bolts holes lined up.
Easy to install and fit as expected. Watch the videos, the paper instructions were difficult to follow.
Website was easy to navigate, ordering went great, product looks as represented. Appears to be a fair transaction with a company anxious to provide great service and a good product.
Fit perfectly and looks great. Definitely on the heavy side for one person to hold in place while putting in bolts. U-tube video was helpful.
ETrailer has a great website and they make it very easy to purchase from. Their customer service associates truly care and want you to be satisfied.
Simple transaction. Parts fit great Fast service. Excellent price. Worked great on my Scamp
Only good experiences with all of my purchases. Orders arrived on or before they were scheduled. Everything I was looking for was in stock. Bought a base plate for my 2020 Jeep Grand Cherokee and the installation video made the job very easy.
I ordered a part that upon further review, I had to cancel my order, and Christina was my customer service representative and she was great. I found what I needed and ordered it and it came Wednesday. I am very pleased with your service
I'm incredibly impressed by the enormous selection of everything one could possibly need for their trailer.
Took about 45 minutes including the trip to the hardware store to pick up a 1/2 inch hex bit socket, so be aware you'll need to get one if you don't already have one. Other than that, pretty self explanatory.
Description was accurate, pictures help make sure it was the right product and fit. Overall happy with buying experience
The T handle "was" a nice handle but it came with threads inside it. My setup had no threads on the end that accepted the handle. It is a knurled end. So I wound up destroying it by trying to drill the threads out. I had planned on trying to epoxy the rubber to the knurled stud but the epoxy wouldn't take hold to rubber and metal. So there is nothing wrong with your handle it was just completely wrong for my setup.
Second time purchasing with etrailer. My order was processed and shipped quickly. The stove I received is beautiful and very well made. I am very happy with my purchase.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members