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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Excellent selection, informative video reviews on website to inform decision, good price, and prompt shipping. Impressive on-line buying experience, as has been my past experience with E-trailer.
Found the same exact wheel for 1/3 of cost at Tire Rack. E tires customer service advised me that there is no price match. Sorry for me.
Turns out the caps did not fit the trailer wheels. Will have to return them and try to figure out what else might work.
Googled what I wanted. Etrailer came up as an option, clicked on it, verified it would fit. Paid with one of the simple options and shipped. Arrived a few days later, installed and fit as described and already put it to good use. 100% positive
Never had a bad experience with etrailer.
Got what I needed in a timely fashion
Not only did we receive our order quickly we also viewed a video that will help us! Thank you!
I had no issues installing the replacement parts I ordered from etrailer. They fit the bike rack just as they were advertised. Thanks so much!
As usual this transaction with eTrailer was as smooth as a buttered watermelon.
Found what I wanted online, ordered it, got it quickly. No problems.
I purchased the wrong item from another big name retailer after explaining what I needed, make model etc. it was the wrong part. Etrailer figured out what I needed, shipped it quickly and had a great video showing me how to do the install.
Requires drilling but U-Haul took care of it in 2 hours which adds around 200 bucks to the investment
During our recent move, a part went missing on our Yakima roof rack. E-trailer delivered the part in time for us to enjoy our kayaking adventure to the Oregon coast.
Thanks!
Replacement part plugged right in and works great, but no place at check out for discounts or promo codes
No place at check out for discounts or promo codes
Product description accurate. Easy to order. Prompt shipping arriving as promised.
Your website had a nice video on how to replace the valve and was a competitive price.
Unfortunately I ordered the wrong part but that was not your fault. Site is easy to us and follow and provides great functionality.
Good communication and punctual delivery along with cost/value
It only took a couple days and the a/c unit was here. It works great. Only thing to say for future reference is the installation instructions are kinda hard to read and you have to take apart the foam on the a/c unit to install the wall thermostat stuff from a Coleman. Other than that great
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members