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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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E-trailer has a great selection of trailer parts at great prices. Product details and specs are far better than most other sites and the Q&A answers are always extremely detailed. My orders have all shipped extremely quickly and arrived on time and as expected.
My experience was excellent. The best customer service and the order arrived very quickly.
One-stop shopping for anything trailer related. Been buying trailer parts here for years. Can't go wrong. The knowledge base and FAST shipping are a HUGE bonus!
Found what I needed at etrailer without any issues. Ordering process was simple and it was delivered in only 2 days. I will definitely use etrailer again.
I followed your video and was able to install. You have many products. Very professional. Fantastic company. Thank you!
Got hitch OK. When installing noticed no bolts washers or spacers. Went to local Ace and purchased.
Bolts 4.99ea had washers at home but no spacers. Went on with assembly. Looks good.
Listing was exactly what it said it was. Fast shipping. Rim was package good and even had valve stem already installed on rim.
Ordered and received in 2 days. Every time I place an order with etrailer the response time is terrific. The quality has always been super.
Everyone was helpful through the entire process. Not just quick to get the order done, but to get it shipped out and to us in a short period of time. Was able to get the rack assembled and installed in a short period of time. It was great to have the support brackets included and took a little longer to get them on, but surely help with support.
Job………………………………………………………………………………….done………………………….
Ordering is always easy at etrailer. I found what I needed quickly and for a fair price. What more can you ask for? Completely satisfied!
Loved it it worked beautiful works way better than original
These brake controllers are lightweight and make for a clean install. No reason to have the bulky controller hanging off your dash and taking up room.
Excellent Construction, but the instructions to install the parts were a bit vague. Luckily, I had a friend who previously bought the exact same trailer and he spotted the inaccuracies immediately and help me rectify them.
When we first placed the order we weren't sure how long it would take. Then we got the estimated delivery date and it was delivered by that date.
More spec details for individual hitches would be nice. I wish I could have waited for the Draw-Tite, but this one looks great and installed really easily.
First time shopper on etrailer's site. Site was easy to navigate and find a wheel and tire combo that met my requirements. Very happy with the speed of delivery and the overall experience.
Good pricing, inventory, and knowledgeable with fast shipping. Everything I've ordered was well made products and all parts were in stock. Keeps me looking here for more items.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members