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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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As described and fast shipping easy checkout correct items
Good experience with your simple to use website. Great service. Great product.
Once again I needed some Rear Sumo Springs from my Favorite Company to order from. The front Sumo Springs did a fantastic job, so I figured I would replace the rear ones also. And may I say WOOPPIIEE, I also found them on sale. What a deal. Thanks Guys and Gals for having a super nice place to find my parts and order them. A special thanks to Tiffini for always checking to make sure the order went through and was delivered.
Great website! I really like the video tutorials with the products.
Excellents product and easy to follow instructions. The alignment and camber can be a challenge. Tips for camber would be to but a digital angle finder. Tips for toe adjustment would be to have a small level and two tape measure.
Arrived quick, and had it installed within 2.5 hours. Adequate instructions with the exception that mufflers need to be reoriented slightly to torque carriage bolts. Some slight scrapes in the shipping process-nothing significant. Overall very satisfied with the outcome.
Ordeeed Class III hitch and e-bike rack for my 2023 Honda Pilot. Perfect quality, documentation, and fit.
Great selection of items and great service and prices. Just what I needed
Great service, ordering is quick and easy, great selection and prices
Lost one of my sway bars. E-Trailer had me up and running in less than a week. The delivery was much faster than i expected it to be.
Items as expected. Simple adapters for camper/rv use. Unfortunately made in china.
Thank you, Paula for helping us on the phone! We decided to go with the EcoHitch so that we could still use our spare tire holder under the suv. It was basically bolt on. The holes were already drilled in the frame of the toyota. I did have to cut the driver's side plastic underbody shields to fit the around the hitch. The directions for that cut could have been better. I also bought the Tekonsha trailer hitch wiring kit for toyota and my wife was able to install that while I was working the hitch. It was pretty easy.
Good info on the site, good employee reviews and demos to assist in making a decision
This company is awesome. Great experience and lightning fast shipping.
Good, liked the selection, easy installation. Fast shipping
Quick and easy, best pricing. Shipping was late but fault of UPS, not etrailer.
Website is user friendly! Great service. The bike rack arrived promptly, was easy to assemble and I am very happy with it!
Easy online shopping process. Delivered quickly. Site easy to navigate.
Everything came as described, instructions were clear and I installed everything with no issues
Website is easy to navigate. Finding the right part is a snap.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members