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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I ordered it. It was exactly what I ordered and fit my truck perfectly. And Shipped out immediately
I ordered from here on a Saturday night and received it Monday morning. Such a quick and easy experience. Trailer hitch was very easy to put on too! Highly recommend.
You guys have always been great in terms of selection and competitive pricing.
So happy you had the trailer wheels I needed. Staff were super helpful and shipping was speedy. Great service, product, and price!
I was able to install the hitch myself with a 17mm socket and a mallet to bang it into place bc it seems like a tight fit at first to get the screws to line up one the sides.
*Be sure to get bottom screws as tight as can be and bang the trailer up with a mallet to get the two lateral screw on each side to line up with the threaded holes.
Great service and products to choose from and simply to place an order
Product showed up promptly. Great service. This sentence is only to meet minimum word requirements
Breaks are on and seam to work fine but the packing of the breaks was poor. Had to put 3 breaks back together.
Install was a breeze! Great product and arrived a day early.
Just watch the video for installing their products.
My seals came fast, I popped them in and away I went on down to the lake for some fun. Thanks etrailer!
Exactly what I want was looking for
Shipping was fast and it arrived in perfect condition.
Easy shopping experience. Haven't used the sleeve yet but it looks very nice, high quality. Fast shipping.
I ordered a 30 amp automatic power transfer switch from them. It shipped same day and arrived quickly. They contacted me afterward to notify me of delivery the day the package arrived, and followed up a few days later to make sure I was satisfied. The switch works perfectly and I am happy with the purchase. Other similar switches are available from other retailers but this switch had certification ratings so I felt safer using it in my home knowing it has been tested and approved by an electrical testing company.
As usual, etrailer provides Quick service and timely updates. I especially like the detailed and accurate online catalog. Very helpful in finding the right product for my needs.
The lock seems easy to use and arrived in a timely fashion. It will come in handy.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members