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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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A great product easy to navigate and search the website. And the parcel arrived quickly and without any damage as it was well packed. Will be using this website again soon.
Found exact lights I had been looking for, easily ordered, speedy delivery
I ordered a quad truck bed cover for my F-250, it was missing all the hardware and the rails. I called and they shipped another one that same day. Got it within two days. Although I was unhappy at first, the quick response was great.
To comply which store like world camp more costly so this Etrailer is saves and accept fit.
I needed a spare tire for my trailer. I contacted a rep and he was able to help me get the right one.
Easy shopping and delivery. Arrived sooner than expected.
Continuously satisfied with the eTrailer experience!
LoadLifter helper springs for my Chevy Express require limiting straps so not to stress the bags when the vehicle is jacked up or lifted. The straps are not included and there requirement is not mentioned in the advertising.
Great what else can I say you always nail it man if I want to take it in the rear, I always call you guys. You have what I need, but you always are higher. Just $#*!ing with you, you guys rock
I am very happy with the full etrailer purchase experience, from customer service answering my questions, to the prompt delivery of the tires/wheels combo, and finally to the product itself. Love it.
If you have a 2024 Envision, this hitch receiver totally fits. After the dealership told me that there was no hitch receiver that would fit, amazingly enough they had one! It got here fast and was pretty easy to install. Now I can get my bike rack on the car!
I was surprised to fine the part I needed on your site. Once I placed the order I received it on time!
After placing order, it was delivered very fast. So impressed.
We have a 2023 HD Streetglide and a 2007 HD Heritage Soft tail. They work amazing! So easy to install the base on the trailer and attach the bar to the frame. Drive on the trailer, click and go! Make sure you keep the forks straight though. I absolutely recommend the investment.
I had a great buying experience. Easy ordering flow, timely and helpful correspondence.
The trailer came in good condition, just as described. Great experience! Thanks!
I looked around locally to have a bike hitch installed on my suv. Etrailer was easy and arranged install which was done at my home. All in all the experience was awesome and less than two places I contacted which never followed up.
Thanks again.
It would've been perfect...if -
First, you have the ball-mount I needed (2" shank, 6" drop). And you had the 1 7/8" ball that I needed. You shipped quickly and it was delivered in a very reasonable amount of time. But...
The only problem was with the thread of the ball. It was dinged up pretty good, to the point that I can't get the nut off without repairing the thread. Wish me luck...
I little better quality inspection next time, ok guys?
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members