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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Quick and easy. The repair part was easy to locate on the e-trailer website, and easy to order.
Good so far, easy to use menus. Items had good descriptions of what they were so I knew what i was buying was a match.
Our local RV center couldn't help me, so my next stop was here. I was able to find exactly what I needed. Thanks so much.
My order had no bolts in the box to put them on with had to go buy some other place. But have them installed now and so far I like them loading tomorrow will see how they work with a loaded trailer.
Product/instruction where great. Install was easy and produce works great thank you etrailer.
No hassle ordering, great customer service. Follow up for satisfaction.
The part was on time and the right part! It is very helpful that my RV make/model/year is saved into your system. Thank you!
Complete sets of parts available. Easy to find and navigate the site.
The color of the wiring on the harness were wrong and there was a short in the wiring that I had to fix. It was causing all of my brake lights to blink when I turned on my turn signals. I was able to fix it on my own though
There were good descriptions about exactly which fuse I needed for my application.
Order went well, PayPal purchase with final review was appreciated
Everything arrived quickly and as ordered and I need 50 characters
This was such a great experience I have already told 3 co-workers about it. Ease of ordering, great follow up, easy installation. Shipping was fast efficient and cheap. Great company all together.
Good service, good product and delivery. OEM equipment and it worked just like it said.
Overall satisfied with the purchase and the product, at the end it came just on time before my trip. However, had a sour experience online, I placed the order on a Sunday and the order was cancelled twice stating my address didn't match that of my card (which it did), so this meant the delivery lead time went from Wednesday to Thursday, and I had to leave early Friday. Well I called on Monday and I was able to place the order (using the same address), but has to pay 7 dollars extra to get it to me on Wednesday
Anyways,
Hitch fit well on my 2023 Honda pilot, and worked fine on my trip
The hitch and parts arrived. It was a bit hard to get the 2nd side lined up with the bolts - but we got it done. It does rub something - we will need to adjust.
Only note is that if you put a bike rack on a 2023 Nissan Rogue - with bikes - you have to turn on the parking assist or you cannot back up.
The part was just what I needed, it came on time, and the process was really smooth
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

