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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Utah
2 reviews
0 helpful votes
Follow Lisa R.
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Quick and easy. The repair part was easy to locate on the e-trailer website, and easy to order.

Date of experience: July 2, 2024
New York
2 reviews
0 helpful votes
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Spare tires
July 12, 2024

Good so far, easy to use menus. Items had good descriptions of what they were so I knew what i was buying was a match.

Date of experience: July 2, 2024
California
2 reviews
0 helpful votes
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Satisfied return customer
July 12, 2024

Our local RV center couldn't help me, so my next stop was here. I was able to find exactly what I needed. Thanks so much.

Date of experience: July 2, 2024
Colorado
1 review
0 helpful votes
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Great company
July 12, 2024

Team is very helpful in making sure you order the correct product

Date of experience: July 2, 2024
Tennessee
1 review
0 helpful votes
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My order had missing parts
July 12, 2024

My order had no bolts in the box to put them on with had to go buy some other place. But have them installed now and so far I like them loading tomorrow will see how they work with a loaded trailer.

Date of experience: July 2, 2024
New Hampshire
1 review
0 helpful votes
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Quite Satisfied
July 12, 2024

The goods arrived as promised. I will continue to buy from etrailer.

Date of experience: July 2, 2024
Texas
1 review
0 helpful votes
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Very satisfied
July 12, 2024

Product/instruction where great. Install was easy and produce works great thank you etrailer.

Date of experience: July 2, 2024
California
1 review
0 helpful votes
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Great service and price.
July 12, 2024

No hassle ordering, great customer service. Follow up for satisfaction.

Date of experience: July 2, 2024
Colorado
1 review
0 helpful votes
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Right part every time
July 12, 2024
Updated review

The part was on time and the right part! It is very helpful that my RV make/model/year is saved into your system. Thank you!

Date of experience: July 2, 2024

Complete sets of parts available
May 24, 2024
Previous review

Complete sets of parts available. Easy to find and navigate the site.

Date of experience: May 14, 2024
South Carolina
1 review
0 helpful votes
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The color of the wiring on the harness were wrong and there was a short in the wiring that I had to fix. It was causing all of my brake lights to blink when I turned on my turn signals. I was able to fix it on my own though

Date of experience: July 2, 2024
Kentucky
1 review
0 helpful votes
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Excellent
July 12, 2024

I've ordered many thing's from m y'all I've highly recommended ur company to a lot of people

Date of experience: July 2, 2024
Kentucky
1 review
0 helpful votes
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Found exactly what I needed
July 12, 2024

There were good descriptions about exactly which fuse I needed for my application.

Date of experience: July 2, 2024
Illinois
1 review
0 helpful votes
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Order went well, PayPal purchase with final review was appreciated

Date of experience: July 2, 2024
Texas
1 review
0 helpful votes
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Brake and hub parts
July 12, 2024

Everything arrived quickly and as ordered and I need 50 characters

Date of experience: July 2, 2024
Nebraska
1 review
0 helpful votes
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Great experience!
July 12, 2024

This was such a great experience I have already told 3 co-workers about it. Ease of ordering, great follow up, easy installation. Shipping was fast efficient and cheap. Great company all together.

Date of experience: July 2, 2024
Kentucky
1 review
0 helpful votes
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I received just what I ordered
July 12, 2024

Good service, good product and delivery. OEM equipment and it worked just like it said.

Date of experience: July 2, 2024
California
1 review
0 helpful votes
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Overall satisfied with the purchase and the product, at the end it came just on time before my trip. However, had a sour experience online, I placed the order on a Sunday and the order was cancelled twice stating my address didn't match that of my card (which it did), so this meant the delivery lead time went from Wednesday to Thursday, and I had to leave early Friday. Well I called on Monday and I was able to place the order (using the same address), but has to pay 7 dollars extra to get it to me on Wednesday

Anyways,
Hitch fit well on my 2023 Honda pilot, and worked fine on my trip

Date of experience: July 2, 2024
New York
1 review
0 helpful votes
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Lukewarm
July 12, 2024

I would recommend more specific measurements on hole/slot openings.
I will need to return my entire order since parts are not correct sizes

Date of experience: July 2, 2024
North Carolina
1 review
0 helpful votes
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New hitch for New Rogue
July 12, 2024

The hitch and parts arrived. It was a bit hard to get the 2nd side lined up with the bolts - but we got it done. It does rub something - we will need to adjust.

Only note is that if you put a bike rack on a 2023 Nissan Rogue - with bikes - you have to turn on the parking assist or you cannot back up.

Date of experience: July 2, 2024
Indiana
1 review
0 helpful votes
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The part was just what I needed, it came on time, and the process was really smooth

Date of experience: July 2, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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