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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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They always have what I need with very fair prices and fast shipping
Super fast service-great items-fit like a glove-thank you
Received the tires and rims on time as promised. Jacked up trailer using a scissor jack. Installed new tires and torqued bolts in star pattern. Pressurized each tire to 50 psi.
Monitor arrived day layer than expected. No instructions how set up. But the Lippert support help line helped me oout.
I called to verify fitment before ordering they were very helpful. Fast shipping, good communications, Item received was as expected.
The search bar was no help finding replacement door keys. I had to scroll through a long list of keys to find the right ones. Items were shipped quickly though.
I had a great experience with this retailer and product arrived quickly after ordering.
The salesperson, AdamE, who helped me was fantastically patient and helpful. It made picking out a hitch a breeze!
Out of the box and onto the truck was complete within an hour. The included instructions were clear and well diagramed. Well built with included hardware. I have no doubt the hitch will last the life of the truck and beyond.
As advertised. Easy to install... Though I'm a novice so I went in with patience and determination. Package arrived on time and undamaged.
My experience was great and had contact with Lance and one of the technicians and they were both very helpful
Pleasantly surprised they had these in stock and shipped right out! Perfect replacements
Exceptional company follow up om my order. Received multiple emails to be certain I was happy with my order.
I'm very happy
With this trailer hitch, installation was easy and fits like a glove, good product, looks awesome
Website was easy to use and search for the needed part, shipping was quick and part arrived sooner then we expected!
Quick and easy. Great discriminations of product. Found the videos very helpful.
Hitch extension is very solid, heavy duty steel and fits great. I could use this thing for a bicep workout.
The only reason for 4 stars instead of five was not good enough descriptions or instructions on how they work and how to install. They are a pain straight out of the box to figure out.
Replaced a broken part. I was helped in finding what I was looking for.
We needed a new hitch and fast. We were able to get one ordered for a reasonable cost and it was received next day. The hitch works great and was easy to put together. Very happy with our purchase.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members