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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Fair price, accurate options for specific vehicles. My favorite feature is installation help/videos.
ETrailer always has what I'm looking for and is always prompt as far as delivery goes
They had what I wanted quick and simple ordering
Good price / fast shipping / informative order status & shipping notifications
The replacement extension arms arrived as promised in good shape. Excellent price. Responsive shipping.
Pleasant, will shop again and highly recommend to others 50 characters to complete review
I ordered the snap pads for My class a motorcoach and they arrived in time and I was very happy with the process
Great parts selection, great prices, I maintain a fleet of 14 large horse trailers, we are constantly adding new trucks and trailers to our fleet, e trailer is my go to for hitches, wiring harnesses and repair parts, they constantly go above and beyond with there service and fulfillment of orders, I don't have to shop prices or quality, it's Always the best
Parts were in stock, shipped immediately, arrived on time, and fit perfectly.
The order came very fast and is exactly what was described.
Very heavy duty.
Easy to order, parts came with instructions, customer service was great.
I really enjoy that this website helps me find exactly what I need for my specific car instead of having to filter through the disorganized information on other sites and hope it's accurate. They are also great about having installation videos for many different models of vehicles, instead of just a generic installation manual. I like to support this website for these reasons. They do an excellent job and make my like easier.
I was able to get parts for my stabilizing jack and some replacement clearance lights that matched without any problem through trailer.com. Quick shipping at reasonable rates too!
Works good the roof rack, service of the ETrailer and fast delivery.
It was easy to buy these fenders, although I could not find fender steps.
Mechanic in town suggested I go through e-trailer and even recommended the specific hitch. Got the hitch about 4 days later. All good. Box was torn open in 3 areas but hitch seemed ok.
Products arrived fast and no damage. It took my bf less than an hour to install on my Lexus RX350 and he said it was easy.
Bought this is convert my horse trailer to a fifth wheel hitch and I've loved it. Easy to install and the trailer pulls nicer.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members