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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Finally got what i needed! Only took 3 tries. Every time I clicked on a link it took me to a different product!
Received in 2 days and installed in 1-1/2 hours alone and I'm not a mechanic.
Thanks eTrailer, you helped me in a pinch, and I received my product in time for our camping trip. The replacement product worked as advertised.
Accurate description fair price and fast delivery
Will use for future purchases
I found the exact tail light I was looking for at a decent price.
Simple shopping with great demo videos of product and / or installation
Ordered a new spring for my hitch, old one fell out. Fast shipping.
Very straight forward. Easy to order and prompt delivery. Packaging was secure.
Second time ordering from etrailer, great prices and quick shipping. My only complaint is the item arrived with a damaged box and there are some cosmetic scratches on my mount that I will now need to paint to avoid surface rust.
This was likely due to poor handling on the shipping company and not etrailer's fault.
Great experience! Fast and easy! My purchased items was shipped immediately and I received it within a couple of days! Thank you!
Bought the adaptors (ITEM # RM-035-1) for our 23 Bronco with the steel modular bumper and they fit perfectly.
Great quick delivery exactly what I needed! Will use again if product needed!
Bout a hidden hitch, seemed reasonably priced. We're waiting for it to be installed so I can really rate how well the mechanics are yet and durability. Shipping was fast and tracking communications were great.
Asked for them to be keyed alike and they were not. I possibly misunderstood the meaning of that. I was hoping the two locks would use the same keys. Otherwise the locks fit the same spots as my old ones and worked out great.
Great to buy from, will definitely be ordering from
Again in the future
I have not installed the product yet, but I was surprised how fast it arrived.
Very good! Good value! Got it in time for our next camping trip. Thanks!
I ordered a trailer hitch for my 2024 Jeep Grand Cherokee L. Came fast. Installation was a pain for my specific vehicle, but that has nothing to do with etrailer. I love etrailer!
Always a pleasant experience! Helpful videos and good quality products.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members