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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Gret selection and knowledgeable staff.The Bo. Was banged up but nothing was damaged. The hitch is installed and working properly.
I've had trailer tire issues on my utility trailer. I watched a video that E trailer did told about the bias ply, and the radials that the radios are better gave us suggestion of what tire I ordered them have not had them mounted yet, but they looked to be a good tire Ordering from the trailer was very easy fast shipping got tires within three or 4 days
Good information on product. Easy checkout. It was what I wanted.
I ordered RV steps which came in a large box. Delivered quickly and without damage. Ordering process was easy.
I needed a replacement trailer wiring harness for my 2013 Toyota Highlander. The 4-pin flat connector was heavily corroded, and I didn't want to take a chance that my trailer lights would not be functional. I was able to quickly find a replacement harness on the e-trailer site and with the instructions provided installation took less than 15 minutes.
The Q&A told me that I needed to buy the safety pin *******875 to replace a broken on on my buyers bp880 50 ton pintle hook when what I should have bought was safety pin *******. The information that was provided was false and I had to call buyers to get the correct one.
Easy install. Great product. Packaging could use a little more protection but overall great experience.
An etrailer purchase and shipment has always been very fast, and the product has been exactly as described.
This 20lb.LP Tank holder is just what I needed; however, this rating would have been a 5 star but I had to slightly alter the back support and "J" bracket that catches the bottom of the LP tank. Not a big deal and now it works perfectly.
Very easy when pop up blocker not on
Fast delivery friendly customer service
Quick shipping! Only problem was the jack was shipped in the manufacturer packaging which did not hold up to shipping. Some parts were missing so had to return. Etrailer made the return process easy and immediately placed an order for a replacement jack. Again very quick shipping. Second jack was placed inside another box so no problem. Jack is heavy duty and seems well built. Looks great on my boat trailer.
I ordered some aluminum rims for a boat trailer. The galvanized ones were rusting through. These were shipped quickly and are really beautiful. No issues... just good stuff shipped immediately.
The Class I hitch for my BMW came with great instructions that made for easy installation. Shipping and delivery were also prompt. The hitch itself made by Curt is well designed and should function well.
My order was here in 2 days, and the landing gear was everything it was supposed to be. I would order from these guys again for sure.
The part I was looking for fit perfectly as described so I'd say it was a great experience
The entire shopping experience was great. Delivery was much faster than I expected. I was kept informed throughout the entire process from packing to delivery. I was very impressed. I definitely will be shopping with trailer again
The trailer hitch lock that I ordered arrived earlier than expected and is working nicely.
Regular shipping the part was to arrive Saturday, I paid extra to ensure Friday shipment. It arrived Monday evening. Given this for pulling a trailer (moving), this upset plans dramatically. Nope
Fantastic Service needed a hitch in less that one week and ordered it and it arrived in less than 5 business days.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

