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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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South Carolina
1 review
0 helpful votes
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Great service quick delivery.
July 15, 2024

Gret selection and knowledgeable staff.The Bo. Was banged up but nothing was damaged. The hitch is installed and working properly.

Date of experience: July 5, 2024
Florida
1 review
0 helpful votes
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Trailer tires 5.30 x 12
July 15, 2024

I've had trailer tire issues on my utility trailer. I watched a video that E trailer did told about the bias ply, and the radials that the radios are better gave us suggestion of what tire I ordered them have not had them mounted yet, but they looked to be a good tire Ordering from the trailer was very easy fast shipping got tires within three or 4 days

Date of experience: July 5, 2024
Maine
1 review
0 helpful votes
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Add on mirrors
July 15, 2024
Updated review

Good information on product. Easy checkout. It was what I wanted.

Date of experience: July 5, 2024

Good information on product
July 4, 2024
Previous review

Good information on product. Easy checkout.

Date of experience: June 23, 2024
Illinois
1 review
0 helpful votes
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Great shopping experience
July 15, 2024

I ordered RV steps which came in a large box. Delivered quickly and without damage. Ordering process was easy.

Date of experience: July 5, 2024
Iowa
1 review
0 helpful votes
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I needed a replacement trailer wiring harness for my 2013 Toyota Highlander. The 4-pin flat connector was heavily corroded, and I didn't want to take a chance that my trailer lights would not be functional. I was able to quickly find a replacement harness on the e-trailer site and with the instructions provided installation took less than 15 minutes.

Date of experience: July 5, 2024
Georgia
1 review
0 helpful votes
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Good service
July 15, 2024

Fast to order and accurate delivery
Good service in overall

Date of experience: July 5, 2024
Vermont
1 review
0 helpful votes
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The Q&A told me that I needed to buy the safety pin *******875 to replace a broken on on my buyers bp880 50 ton pintle hook when what I should have bought was safety pin *******. The information that was provided was false and I had to call buyers to get the correct one.

Date of experience: July 5, 2024
Colorado
1 review
0 helpful votes
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Easy install
July 15, 2024

Easy install. Great product. Packaging could use a little more protection but overall great experience.

Date of experience: July 5, 2024
South Carolina
1 review
0 helpful votes
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Almost perfect!
July 15, 2024

An etrailer purchase and shipment has always been very fast, and the product has been exactly as described.
This 20lb.LP Tank holder is just what I needed; however, this rating would have been a 5 star but I had to slightly alter the back support and "J" bracket that catches the bottom of the LP tank. Not a big deal and now it works perfectly.

Date of experience: July 5, 2024
Texas
1 review
0 helpful votes
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Daphne not wayne
July 15, 2024

Very easy when pop up blocker not on
Fast delivery friendly customer service

Date of experience: July 5, 2024
Colorado
1 review
0 helpful votes
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Fulton 1500 lb trailer jack
July 15, 2024

Quick shipping! Only problem was the jack was shipped in the manufacturer packaging which did not hold up to shipping. Some parts were missing so had to return. Etrailer made the return process easy and immediately placed an order for a replacement jack. Again very quick shipping. Second jack was placed inside another box so no problem. Jack is heavy duty and seems well built. Looks great on my boat trailer.

Date of experience: July 5, 2024
Florida
1 review
0 helpful votes
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Fast Service, Great Merchandise
July 15, 2024

I ordered some aluminum rims for a boat trailer. The galvanized ones were rusting through. These were shipped quickly and are really beautiful. No issues... just good stuff shipped immediately.

Date of experience: July 5, 2024
Virginia
2 reviews
0 helpful votes
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Very satisfied.
July 15, 2024

The Class I hitch for my BMW came with great instructions that made for easy installation. Shipping and delivery were also prompt. The hitch itself made by Curt is well designed and should function well.

Date of experience: July 5, 2024
Michigan
2 reviews
0 helpful votes
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My order was here in 2 days, and the landing gear was everything it was supposed to be. I would order from these guys again for sure.

Date of experience: July 5, 2024
Maryland
2 reviews
0 helpful votes
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Quick Service
July 15, 2024

The items I needed were easy to find. The items arrived quickly.

Date of experience: July 4, 2024
Indiana
1 review
0 helpful votes
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Gooseneck to 5th wheel converter
July 15, 2024

The part I was looking for fit perfectly as described so I'd say it was a great experience

Date of experience: July 4, 2024
North Carolina
1 review
0 helpful votes
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The entire shopping experience was great. Delivery was much faster than I expected. I was kept informed throughout the entire process from packing to delivery. I was very impressed. I definitely will be shopping with trailer again

Date of experience: July 4, 2024
Tennessee
1 review
0 helpful votes
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Hitch
July 15, 2024

The trailer hitch lock that I ordered arrived earlier than expected and is working nicely.

Date of experience: July 4, 2024
Wisconsin
1 review
0 helpful votes
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Horrible delivery
July 15, 2024
Updated review

Regular shipping the part was to arrive Saturday, I paid extra to ensure Friday shipment. It arrived Monday evening. Given this for pulling a trailer (moving), this upset plans dramatically. Nope

Date of experience: July 4, 2024

Above average
July 6, 2024
Previous review

Above average

Date of experience: June 26, 2024
South Carolina
1 review
0 helpful votes
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Very fast shipping
July 15, 2024

Fantastic Service needed a hitch in less that one week and ordered it and it arrived in less than 5 business days.

Date of experience: July 4, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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