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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Florida
2 reviews
0 helpful votes
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Great service and free shipping
July 16, 2024

The information provided about the products on etrailer is excellent. Every spec is listed usually with easy to follow, very informative, videos. The purchase process is quick and easy. I have purchased other items through etrailer with excellent results.

Date of experience: July 6, 2024
Arkansas
2 reviews
0 helpful votes
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Awesome products
July 16, 2024

Just what I needed.
The hitch fits perfectly. A little tuff for an old man but to install but with the help of my beloved wife of 27 years we got it done. The wiring harness is perfect for the car and works great. Thank you very much.

Date of experience: July 6, 2024
Florida
2 reviews
0 helpful votes
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Clearance lights motorhome
July 16, 2024

Great experience fast and exactly what I needed...

Date of experience: July 6, 2024
New York
1 review
0 helpful votes
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Rims
July 16, 2024

The purchase was very pleasant with no hassle. It was excellent.

Date of experience: July 6, 2024
Georgia
1 review
0 helpful votes
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Simple easy order with all info available. Best price and quick free shipping. My go to supplier for all my needs for the RV.

Date of experience: July 6, 2024
Illinois
1 review
0 helpful votes
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Routine exchange without a "hitch." My first order did not sit correctly on my factory bars. I needed a rack with a narrow profile and one that would accommodate thru axel road forks.

Date of experience: July 6, 2024
Alabama
2 reviews
0 helpful votes
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Same Service, Different Order
July 16, 2024
Updated review

Every time I order from etrailer.com, I get the same service. I pay with PayPal, I get emails about confirmation/tracking, package arrives and it is exactly what I expected to receive, and then I go to the website and watch the install videos. Nothing changes. That's what I like about it.

Date of experience: July 6, 2024

B&W Underbed Mount
April 29, 2024
Previous review

2nd one I have purchased. Trust the brand and the product. Like how I can use my full bed.

Date of experience: April 19, 2024
New Hampshire
1 review
0 helpful votes
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Item is stock, easy website identification of product, just as described, well packaged

Date of experience: July 6, 2024
Louisiana
1 review
0 helpful votes
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Trailer wheel
July 16, 2024

Bought a spare wheel for trailer that was an exact match to wheels already on it. Wheel in stock at a great price. Fast shipping!

Date of experience: July 6, 2024
Tennessee
1 review
0 helpful votes
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Great place
July 16, 2024

Really enjoy ordering from each trailer as well as their good customer service

Date of experience: July 6, 2024
Texas
1 review
0 helpful votes
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Great! With one improvement thought
July 16, 2024
Updated review

Website is very nice, details are good, but the images of someone holding up a dust cap or grease seal are limited in usefullness. It would be better if the image was taken using that big ruler so we could see a dimension. Overall, I have always appreciated etrailer for towing & trailerling needs!

Date of experience: July 6, 2024

Website is very nice, details are good, but the images...
July 7, 2024
Previous review

Website is very nice, details are good, but the images of someone holding up a dust cap or grease seal are limited in usefullness. It would be better if the image was taken using that big ruler so we could see a dimension.

Date of experience: June 27, 2024
California
1 review
0 helpful votes
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Parts that saved the day.
July 16, 2024

Went well and was easy to use. They had the parts that I needed, which saved a family biking trip. I have used them several times and it had always been a good experience.

Date of experience: July 6, 2024
Washington
1 review
0 helpful votes
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Trailer is a life saver
July 16, 2024

Needed a hitch receiver and wiring harness the next day. They delivered and I had it next day as promised. There prices are also hard to beat too.

Date of experience: July 6, 2024
Tennessee
2 reviews
0 helpful votes
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Easy to order…good images/pics…arrived right on time

Date of experience: July 6, 2024
Illinois
1 review
0 helpful votes
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Called the number, I forget who helped me, she knew what she was doing, took her time, very pleasant, and I had my replacement trailer light a couple days later.

Date of experience: July 6, 2024
Florida
1 review
0 helpful votes
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Like my experience
July 16, 2024

I thought I had ordered two new slam latches with alike keys but I received one so I must've made a mistake can you look into it for me

Date of experience: July 6, 2024
Virginia
1 review
0 helpful votes
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I ordered a gasket seal for my slide out. Previously I had rain water leaking in when the slide was "in". The original gasket was rather thin and floppy. The replacement one from etrailer was at least twice as thick and rigid. I pulled the original one out very easily, but I did have to struggle a bit to insert the replacement one. Now that it is in place I feel it will do the job far better than the old one. It is more rigid due to the thickness. I can't imagine the original one was ever this thick. Since I am stationary for the next three months, I won't know how good it is until I bring my slide in and drive through a rainstorm.

Date of experience: July 6, 2024
Florida
1 review
0 helpful votes
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Trailer hitch and wiring harness
July 16, 2024

I ordered a trailer hitch for my car. Easy to find, straight forward description, and suggested the wiring harness needed for my car. Made it simple to order both. This is the second time I've used ETrailer and if a thrid is needed, They'll get that order also.

Date of experience: July 5, 2024
Michigan
1 review
0 helpful votes
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Fast delivery
July 16, 2024

Great transaction, was expecting two small boxes for my wheel hubs but they came in one huge rectangular box which made me think that I was sent the wrong part but it was correct.

Date of experience: July 5, 2024
Utah
1 review
0 helpful votes
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As advertised.
July 16, 2024

Quick shipping and the merchandise was as advertised Good communication throughout.

Date of experience: July 5, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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