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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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Texas
1 review
0 helpful votes
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Quick service
July 20, 2024

Product was delivered quickly. No problems to report. Whole experience was great!

Date of experience: July 9, 2024
Iowa
1 review
0 helpful votes
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Simple!
July 20, 2024

Our experience was simple, easy and fast. Customer care follow-up is impressive. Thank you!

Date of experience: July 9, 2024
California
1 review
0 helpful votes
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Quick and easy
July 20, 2024

The box came a little beat up but all the hardware was there and everything was good

Date of experience: July 9, 2024
Virginia
2 reviews
0 helpful votes
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Great product, great service.
July 20, 2024

You all had exactly what I needed and at a great price. Then you shipped it quickly and I was able to haul my trailer.

Date of experience: July 9, 2024
Ohio
1 review
0 helpful votes
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Watch the installation videos and you will know everything you need v

Date of experience: July 9, 2024
Puerto Rico
1 review
0 helpful votes
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Great service
July 20, 2024

Received quickly, installed, and is a quality product. Great follow up to make sure everything was correct. Thank you!

Date of experience: July 9, 2024
California
1 review
0 helpful votes
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E trailer, A+, UPS, F
July 20, 2024

So far, I have found what I need and I have not been charged an exorbitant an amount of money. On another site, if they had what I was looking for, the cost was 5x as much. I KNOW what the product should cost. Thank you, etrailer providing parts at a reasonable price! I do have an issue with the delivery. I paid an additional charge for fast delivery and did not receive the item on the specified day. I know this is the fault of UPS, but it's still frustrating. I paid $23.79 and received my items on the day the $5 delivery charge promised.

Date of experience: July 9, 2024
North Dakota
2 reviews
0 helpful votes
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Great company to work with.
July 20, 2024
Updated review

Ever transaction has been satisfactory. Great selection of quality products.

Date of experience: July 9, 2024

Easy Peasy
March 6, 2024
Previous review

Wheels look good and fit well. Converted from 15" 6 bolt wheels to 16" so I can run better tires on my dump trailer. Toyo m55's 245/75r16 of my 3/4 ton pickup.

Date of experience: March 6, 2024
Georgia
2 reviews
0 helpful votes
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Quick and easy
July 20, 2024

Easy to find and locate items needed. Process was quick and easy. Shipping was fast and on time.

Date of experience: July 9, 2024
Colorado
2 reviews
0 helpful votes
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Good product
July 20, 2024

Easy to find on site and also finding the right product for my trailer

Date of experience: July 9, 2024
Indiana
1 review
0 helpful votes
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2000 Silverado sway bar upgrade
July 20, 2024

I ordered this to help with body roll on my 2000 Silverado 1500 4wd extend cab. *******k mi. The shipping was fast and could not believe how heavy this front sway bar was compared to my OEM one, maybe 3x heavier. After installing and after 1 week of driving I can tell you it made a big difference on turns and the front end stays level now. The downside is the back of truck seems to compensate too much now on bumps which makes ride rougher than before on straight, just cruising. So there's give and take. I almost think its too heavy duty for my size truck. I'm wondering if getting the rear stabilizer would make the ride.smoother but not sure if I could justify spending that.much money or take a chance of it not being better.

Date of experience: July 9, 2024
Idaho
1 review
0 helpful votes
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Product worked great
July 20, 2024

Customer service was awesome when I ordered the wrong part and had to exchange it.

Date of experience: July 9, 2024
California
1 review
0 helpful votes
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Great company
July 19, 2024

Everything was delivered intact and as expected. I always have good experiences with etrailer!

Date of experience: July 9, 2024
Maryland
1 review
0 helpful votes
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My husband and son put the hitch on for me. I would recommend two people of you don't have something to hold the hitch up while you bolt it on. Otherwise I think it took them about an hour to install. I will be testing it out soon.

Date of experience: July 9, 2024
Mississippi
1 review
0 helpful votes
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Forward drivers side bolt didn't line up with the factory car bolt hole. I had to slightly modify the hole in the hitch. The washers for the carriage bolts should be sized large enough, or made as one piece, to keep them from spinning in the frame (where you can't get to them to hold them). Also, the round hole, drivers side that has to be modified, has to be round not just elongated to allow the carriage bolt to go through it.
The Curt T-Connector Vehicle Wiring Harness with 4-Pole Flat Trailer Connector instructions are useless when it comes to describing how to remove the rear bumper cover.

Date of experience: July 9, 2024
New York
1 review
0 helpful votes
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Trailer axle springs
July 19, 2024

Having a busy landscape business, I can't have my trailers down. Parts came quickly packed well & most important, the right parts! Trailer up and running. Super good price also, totally beat all others I looked at local & online. Never been disappointed with Etrailer.

Date of experience: July 9, 2024
Tennessee
1 review
0 helpful votes
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I received my order in 3 parts, the first 2 were in great condition but the last piece arrived in heavily damaged condition, but I have yet to inspect the contents due to the weight of the item.

Date of experience: July 9, 2024
West Virginia
1 review
0 helpful votes
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Quick
July 19, 2024

Very quick to receive my order and it came well in advance Thank you

Date of experience: July 9, 2024
Washington
1 review
0 helpful votes
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Good option for trailer parts
July 19, 2024

Good product, good price, good service.
I used Etrailer a lot.

Date of experience: July 9, 2024
Georgia
1 review
0 helpful votes
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Great!
July 19, 2024

Very easy and great experience. Loved the choices and prices.

Date of experience: July 9, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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