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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great site and definitely will be back for anything I need for our vehicles
Shipping was fast, price was reasonable, quality product and was easy to install. Only negative was torque spec was not included. I called our local store and website phone number both gave very different values. I end up using the average.
Finally found the part I needed for my camper! Everything was smooth and easy.
Site is easy to use (user friendly). It gave me many options as to what I wanted.
Easy to order online and directions are perfect had a problem they corrected it
Found what I was looking for on the website and received the winch in a few days.
Shopping experience was fine. I was not pleased with the length of time for it to become available.
Ordered a Shower Pan for my Camper, and got the correct version on the first order. The order was quick and correct.
Etrailer had three possible hitches for my vehicle giving me options based on my preferences. They also had Q&A posts to help me decide which was best for my needs. Once I placed my order the shipping was quick and arrived sooner than an order from Uhaul would have and without risking the bad shipping experiences others have had.
Order rack from another site, with a month before trip. The other site failed me. But etrailer saved the trip. They had great shipping notices and it got delivered before the scheduled date.
Easy to look up parts and order. Received the product quickly and on time.
But i hitch I ordered was to fit a 65 pickup. The hole to mount it to the frame was not even close to fitting. I had to drill 4 holes to mount it
Great! No hassle. I will use e trailer again. Thank you. Much appreciated
The product came wrapped in plastic. So when the delivery moved it around and dropped it off on concrete. It was damaged. Paint was scratch with rust starting in multiple spots.
Always a good selection of parts on eTrailer. Shipping was quick and transaction was smooth.
Amazing experience purchasing my Malone Axis Truck Bed and Roof Load Extender with Load Roller. First, the shipping: only 5 days to get to my house! Crazy fast. Then, the follow-up messages making sure I received the product OK and that I was happy with it. Then the product itself: super solid, well built, exactly as described and what I needed. Finally, the price: excellent value for such quality construction. I'm a satisfied customer and will definitely buy again from etrailer.com!
Enjoy that you have great views of the important features of the parts and also supply install videos, thanks.
I ordered a part for my trailer and it was quickly shipped out via USPS. It was immediately installed, fit perfectly, and the brake fluid reservoir is once again safe from the weather.
Product was delivered quickly. No problems to report. Whole experience was great!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members