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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Price couldn't be beat and delivery was as promised and withing a few days of the initial order.
Great and easy order process. This is the third set of mirrors that I have purchased, and finally I have the best!
Thank you
Intuitive site design, good communication post-sale, very fast to ship. Would recommend to anyone.
Everything worked great. Good customer service as always!
I've used eTrailer for years for ALL my towing needs. The pricing can't be beat (maybe a couple dollars but who cares) when I also get professional advice and correct parts selection the first time! Shipping is near immediate too!
Ordered on line! The Delivery was fast. I have ordered from E-Trailer in the past and have had very good experiences! You follow up on the order which is a very nice customer experience!
Easy peasy, great website. It was very easy for me to order the correct parts. Unfortunately somebody in the Distribution Center picked/packed/shipped the wrong part to me. But Customer Support folks expedited the correct part to me. This was the 3rd or 4th Order I paced with eTrailer over the past couple years--never had a mistake/misship before. I could not have asked for a better response after the initial error was made. I would definitely order from eTrailer again without even considering any other source.
The ordering process is straight-forward, quick, and efficient. I've ordered a couple of times and have been very pleased with the quality of the product and the friendly customer service. My orders were shipped out as soon as the orders were received, and the communication from customer service was superb and personal. I also really appreciated the sturdy, high-quality packaging of my shipments, which assured that my orders would arrive undamaged. I highly recommend etrailer.
Easy to order, exact fit and works great. Plug and play. No issues with installation. Video on web site was perfect..
My tarp pole has a round rubber bottom. But it shifts also, so I thought this product would be the answer to my problem. However my pole fits the inner side threads of the cap which can't be screwed on the pole upside down nor is there an attachment for my pole size. The attachments are too small that comes with it. So they need to include an attachment for my pole which is the measurement of the cap inward. It seems like just a little adjustment is needed to solve my problem to keep the poles straight.
I'm hoping everything works out I still haven't found time to get it put together. I'll let you know when I do. It looks exactly like the part I needed. I'm still shocked by the price of the two little washers for $28 a piece. That's just not right.
Very easy installation. Solid quality design and material. Worth the money.
So I noticed that the box that it was in they were damaged with the box was damaged, but to be honest with you I haven't even opened them up yet and probably will not do so for another week or two cause I'm actually out of town
The installation takes some time, and as other reviewers have said the button head allen 7/32 bolt heads fit flush to the skin of the inside of truck, use whatever is good for you to torque them in, allen key was what i used. I found that if you leave the supports loose while you set the top crossbar in place it goes faster. Hope it helps.
Very satisfied with etrailer. I like your web site. Part verification is very helpful. Ordering, tracking up to delivery was easy. Hitch arrived on time. Completely satisfied with the hitch. I installed it myself, followed the instructions, and had no problems. Perfect fit.
Etrailer is a great company! I have been extremely satisfied with all my orders!
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
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