Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of etrailer

etrailer

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate etrailer?
grey stargrey stargrey stargrey stargrey star

etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

We monitor reviews for authenticity

Mississippi
1 review
0 helpful votes
Follow John I.
Unfollow John I.
Share Review
Report Review

Great Pricing and Speedy Delivery
July 20, 2024

Price couldn't be beat and delivery was as promised and withing a few days of the initial order.

Date of experience: July 10, 2024
New York
1 review
0 helpful votes
Follow Kurt A.
Unfollow Kurt A.
Share Review
Report Review

Speedy and efficient
July 20, 2024

Connection works, directions are clear. Received item very quickly

Date of experience: July 10, 2024
Washington
1 review
0 helpful votes
Follow Brandon C.
Unfollow Brandon C.
Share Review
Report Review

Extended mirrors
July 20, 2024

Great and easy order process. This is the third set of mirrors that I have purchased, and finally I have the best!

Thank you

Date of experience: July 10, 2024
Kentucky
1 review
0 helpful votes
Follow Mike C.
Unfollow Mike C.
Share Review
Report Review

Awesome
July 20, 2024

Quick and easy once I found the right sockets! Ha! Wasn't bad to install by myself as I had thought it would be.

Date of experience: July 10, 2024
Illinois
1 review
0 helpful votes
Follow Matt O.
Unfollow Matt O.
Share Review
Report Review

Well run ecommerce site
July 20, 2024

Intuitive site design, good communication post-sale, very fast to ship. Would recommend to anyone.

Date of experience: July 10, 2024
Virginia
1 review
0 helpful votes
Follow Jeffrey E.
Unfollow Jeffrey E.
Share Review
Report Review

Great place to do business with!
July 20, 2024

Everything worked great. Good customer service as always!

Date of experience: July 10, 2024
Missouri
1 review
0 helpful votes
Follow Brian N.
Unfollow Brian N.
Share Review
Report Review

'Spot on' parts and service
July 20, 2024

I've used eTrailer for years for ALL my towing needs. The pricing can't be beat (maybe a couple dollars but who cares) when I also get professional advice and correct parts selection the first time! Shipping is near immediate too!

Date of experience: July 10, 2024
Missouri
1 review
0 helpful votes
Follow Gary F.
Unfollow Gary F.
Share Review
Report Review

Drop Down Hitch
July 20, 2024

Ordered on line! The Delivery was fast. I have ordered from E-Trailer in the past and have had very good experiences! You follow up on the order which is a very nice customer experience!

Date of experience: July 10, 2024
Virginia
1 review
0 helpful votes
Follow Nathan K.
Unfollow Nathan K.
Share Review
Report Review

Easy peasy, great website. It was very easy for me to order the correct parts. Unfortunately somebody in the Distribution Center picked/packed/shipped the wrong part to me. But Customer Support folks expedited the correct part to me. This was the 3rd or 4th Order I paced with eTrailer over the past couple years--never had a mistake/misship before. I could not have asked for a better response after the initial error was made. I would definitely order from eTrailer again without even considering any other source.

Date of experience: July 10, 2024
Massachusetts
1 review
0 helpful votes
Follow Tyler J.
Unfollow Tyler J.
Share Review
Report Review

The ordering process is straight-forward, quick, and efficient. I've ordered a couple of times and have been very pleased with the quality of the product and the friendly customer service. My orders were shipped out as soon as the orders were received, and the communication from customer service was superb and personal. I also really appreciated the sturdy, high-quality packaging of my shipments, which assured that my orders would arrive undamaged. I highly recommend etrailer.

Date of experience: July 10, 2024
Florida
1 review
0 helpful votes
Follow Jacob M.
Unfollow Jacob M.
Share Review
Report Review

Exact replacement
July 20, 2024
Updated review

Easy to order, exact fit and works great. Plug and play. No issues with installation. Video on web site was perfect..

Date of experience: July 10, 2024

Easy to order
July 7, 2024
Previous review

Easy to order

Date of experience: June 27, 2024
Michigan
1 review
0 helpful votes
Follow Marc Q.
Unfollow Marc Q.
Share Review
Report Review

Good
July 20, 2024

Everything received as expected, shipped in a timely manner

Date of experience: July 10, 2024
Michigan
2 reviews
0 helpful votes
Follow Tyler D.
Unfollow Tyler D.
Share Review
Report Review

My tarp pole has a round rubber bottom. But it shifts also, so I thought this product would be the answer to my problem. However my pole fits the inner side threads of the cap which can't be screwed on the pole upside down nor is there an attachment for my pole size. The attachments are too small that comes with it. So they need to include an attachment for my pole which is the measurement of the cap inward. It seems like just a little adjustment is needed to solve my problem to keep the poles straight.

Date of experience: July 10, 2024
Oregon
3 reviews
0 helpful votes
Follow David Z.
Unfollow David Z.
Share Review
Report Review

July '24
July 20, 2024

Fast shipping and follow up. No issues with this experience.

Date of experience: July 10, 2024
Missouri
1 review
0 helpful votes
Follow Katherine L.
Unfollow Katherine L.
Share Review
Report Review

Awning part
July 20, 2024

I'm hoping everything works out I still haven't found time to get it put together. I'll let you know when I do. It looks exactly like the part I needed. I'm still shocked by the price of the two little washers for $28 a piece. That's just not right.

Date of experience: July 10, 2024
Missouri
1 review
0 helpful votes
Follow K H.
Unfollow K H.
Share Review
Report Review

Truck Bed 7-Way Outlet
July 20, 2024

Very easy installation. Solid quality design and material. Worth the money.

Date of experience: July 10, 2024
Arizona
1 review
0 helpful votes
Follow Mark J.
Unfollow Mark J.
Share Review
Report Review

Rooftop AC units
July 20, 2024

So I noticed that the box that it was in they were damaged with the box was damaged, but to be honest with you I haven't even opened them up yet and probably will not do so for another week or two cause I'm actually out of town

Date of experience: July 10, 2024
New York
1 review
0 helpful votes
Follow Steven L.
Unfollow Steven L.
Share Review
Report Review

HANDY DANDY THULE
July 20, 2024

The installation takes some time, and as other reviewers have said the button head allen 7/32 bolt heads fit flush to the skin of the inside of truck, use whatever is good for you to torque them in, allen key was what i used. I found that if you leave the supports loose while you set the top crossbar in place it goes faster. Hope it helps.

Date of experience: July 10, 2024
Pennsylvania
1 review
0 helpful votes
Follow Tom G.
Unfollow Tom G.
Share Review
Report Review

Tom S
July 20, 2024

Very satisfied with etrailer. I like your web site. Part verification is very helpful. Ordering, tracking up to delivery was easy. Hitch arrived on time. Completely satisfied with the hitch. I installed it myself, followed the instructions, and had no problems. Perfect fit.

Date of experience: July 10, 2024
Illinois
1 review
0 helpful votes
Follow Randy Q.
Unfollow Randy Q.
Share Review
Report Review

Excellent!
July 20, 2024

Etrailer is a great company! I have been extremely satisfied with all my orders!

Date of experience: July 10, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
See all photos