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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The order came on-time as promised, and the tutorial videos are extremely beneficial.
After shopping for tires and rims I found etrailer to have what I was looking for. The shipment arrived as expected.
I have done business with this company before and service and product is exactly what they say it is, and shipping times are excellent
Great service and awesome shipping. I can't believe you can ship items that fast
Ordered everything I thought I'd need and no shank came with the kit kinda ridiculous you have to buy another piece just to use the 700+ dollar hitch
When I shopped around, I found the product on etrailer at a good price. I needed to know some details so I called. They were very knowledgeable and helpful, and due to that response I felt here is where I would buy. The order came sooner than I would have expected, and happy with everything. So, with good service and a product I wanted and received, I will continue looking at etrailer for future purchases.
You have products I'm looking for…
I got my package earlier than expect and it worked out great! Thank you!
I recently purchased the Kuat Pivot V2 swing arm extension from Etrailer.com, and I couldn't be more satisfied with my experience and the product. The ordering process was smooth and straightforward, and the item arrived promptly, well-packaged, and in perfect condition (even though the hitch I bought was supposedly used!)
The Kuat Pivot V2 is a game changer in the world of hitches. Its excellent quality is immediately apparent, from the robust materials used to the precise engineering. Installing it on my 2021 Bronco was straightforward, and it seamlessly extended my current bike rack beyond the rear spare tire, solving a major accessibility issue.
This swing arm extension allows full access to the rear of my vehicle without needing to remove the bike rack, a feature that's both convenient and practical. The Kuat Pivot V2 has truly enhanced my biking adventures, offering a perfect blend of durability, functionality, and innovation. Highly recommended for anyone looking to upgrade their bike rack setup!
I easily found what I was looking for, and your delivery times are fast. The parts fit perfectly. I appreciate ETrailer and the vast supplies you have that have helped me out once again. I'm a fan.
Ordered a receiver hitch and wiring harness and they were delivered within 3 days! The installations were incredibly easy thanks to the online videos on the website. They were extremely detailed and made even a "difficulty level of 10" installation something simple enough for me and my 12 year old son to accomplish in just over an hour!
They've never failed me. Whether it's a question about a product or its suitability, the team is helpful, informative and nice enough to answer my rookie-questions.
I rarely write reviews but want to affirm that my experience from start to finish was convenient & professional. The website enables a user to verify wheel & tire application with confidence.
Thanks very much for your excellent service.
It was just fine. I really, really appreciate the videos you make available for the most seemingly simple subjects. On multiple occasions they have been very helpful to me.
It was a good experience.I have ordered from you before and everything goes smoothly.
Very impressed with the proactive communication post sale / pre delivery.
I've bought from etrailer several times. Always received my product within 2-3 days and exactly what I ordered. Highly recommend them!
Getting products to Alaska is usually difficult. Working with etrailer was super easy!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members