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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Illinois
1 review
0 helpful votes
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Product works as promised.
July 21, 2024

I run a mobile sand blasting company and haul a 5,000 lb. Trailer when fully loaded with a Ram 1500 4×4. It sagged badly without your product installed and road poorly. After installing the 8000 lb. Bump stop replacement kit on it she rides like a dream and no more drastic sagging. Couldn't be happier.

Date of experience: July 11, 2024
California
1 review
0 helpful votes
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Great Experience
July 21, 2024

We are first time camp trailer owners and we needed to get a hitch on our SUV to make it work. ETrailer makes it very easy to get the right equipment and on the hitches, shows pictures of what each hitch will look like on your car. The selection process was slick. And the order came so fast. I would definatley use ETrailer again.

Date of experience: July 11, 2024
Louisiana
1 review
0 helpful votes
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Part poorly threaded!
July 21, 2024

This is a single bolt item. The bolt barely fit the item. Borderline unusable. Regret purchase.

Date of experience: July 11, 2024
Texas
1 review
0 helpful votes
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Good experience
July 21, 2024

Item in stock. Fast ship. Good price. Website easy to navigate.

Date of experience: July 11, 2024
Michigan
1 review
0 helpful votes
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Mirror extension parts
July 21, 2024

Was easy to find. Good Information available. Kimberly contacted me to let me know if there were any problems.

Date of experience: July 11, 2024
Texas
1 review
0 helpful votes
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Great service, great product!
July 21, 2024

I ordered a hitch pin lock that can be keyed to my truck key and it works perfect!

Date of experience: July 11, 2024
California
1 review
0 helpful votes
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Easy to use
July 21, 2024

Very basic and easy to use brake controller that does its job right! For the price, it's the perfect unit to keep up with hauling your goods! Shipping is lightning speed quick. Thank you so much for your

Date of experience: July 11, 2024
New York
1 review
0 helpful votes
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Easy shopping
July 21, 2024

The site offered easy searching and lots of choices with great explanations so I could easily make the best choice.

Date of experience: July 11, 2024
New York
1 review
0 helpful votes
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Needed to return
July 21, 2024

Needed to return items. Customer rep was responsive and helpful.

Date of experience: July 11, 2024
Indiana
1 review
0 helpful votes
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Prefect fit for my 05 E350
July 21, 2024

Bolt placement for the hitch was and exact fit. Had installed in 30 min.

Date of experience: July 11, 2024
Minnesota
1 review
0 helpful votes
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Butter
July 21, 2024

My item was delivered quickly and the installation was super easy

Date of experience: July 10, 2024
Missouri
1 review
0 helpful votes
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Great experience
July 21, 2024

Great experience! Great people! Would use them again and again.

Date of experience: July 10, 2024
Pennsylvania
1 review
0 helpful votes
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Awesome service!
July 21, 2024

Fast shipping, item came as ordered, awesome customer service.

Date of experience: July 10, 2024
Illinois
2 reviews
0 helpful votes
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I 0rdered 9200 series power converter 7-4-24 and converter arrived 7-5-24 by 4:00 PM etralier is the best.My fithwheel trl was running by 5:00 PM 7-5-24 I recommend etralier for anything to do with tralier.

Date of experience: July 10, 2024
New York
1 review
0 helpful votes
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Great parts
July 21, 2024

Great experience, with easy and quick purchasing and shipping, very easy install and everything works as expected.

Date of experience: July 10, 2024
New York
1 review
0 helpful votes
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Great service
July 21, 2024

Fast shipping and excellent quality hitch. Great installation video.

Date of experience: July 10, 2024
Washington
1 review
0 helpful votes
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Perfect part. Fast shipping.
July 21, 2024

This was a 10 out of 10 experience. I needed a replacement door handle assembly for a used trailer I had purchased. Very easy to find the part. It arrived quickly and was easy to install.

Date of experience: July 10, 2024
Texas
1 review
0 helpful votes
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Great parts and fast service!
July 21, 2024

Great site and products! Shipped quickly and exact part for Airstream trailer brakes.

Date of experience: July 10, 2024
Florida
1 review
0 helpful votes
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My package was delivered opened and empty. I emailed customer service on a Friday late afternoon and received an almost immediate response apologizing and letting me know another package would be mailed out asap. Received the replacement package Wednesday the following week. Great customer service.

Date of experience: July 10, 2024
Texas
1 review
0 helpful votes
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Thankful for finding e-trailor!
July 21, 2024

Very efficient and easy to place and receive order. Etrailor even followed up to make sure I received my order. Thanks e-trailor!

Date of experience: July 10, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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