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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Quick service, now all I have to do is install. It looks like it won't be too hard, even for a jack leg like me.
Package sat at a UPS location for over 48 hours. Was suppose to be delivered Monday, didn't have get delivered until 8:15 pm Tuesday
Nice website with lots of helpful tips to choose the right products.
Ordered online and it was delivered in a few days. I will order again.
High quality and very detailed explained tutorial for installation
Very quick to respond to questions or problems, willing to find a solution that works for us customers
1st time to order trailer tires from trailer. So far so good. The ordering process was not hard. Your online information is very complete and made it easy to decide what I needed. These tires were to replace original Tracker 175TXW trailer tires. Now my tires don't squat because they are class D which will hold up to 65psi. My originals had a max of 50psi. The edges of the originals were wearing badly.
Easy and not too expensive. Should be easy to install when I get around to it.
I have been searching for months for a replacement motor and matching fan for my 2022 Solitude. I finally found this website and had the exact replacement items within a couple days!
It always a pleasure ordering my parts from E Trailer,thanks
Use etrailer all the time for hitches….the best! Best service and shipping!
The hitch came as advertised. It came when they promised. The video instructions showed me exactly what to do. Took longer than I expected, but that's because I'm a novice. I installed the hitch and electrical connections with confidence and saved money
I was able to find the part I needed and a reputable installer in a matter of minutes. The part shipped and arrived quickly and I got the part installed at the recommended installer, all in a little less than a week.
As always fast shipping and good communication. Will order from them again.
Beautiful hitch for sure, qualiry is there in everyway. BUT, No where to use discount codes. I would have loved to use one but you don't give customers the
Option.
No where to use discount codes. I would have loved to use one but you don't give customers the
Option. I love paying full price for overpriced hitches.
Great experience overall. Easy and fast online ordering. Order was delivered in 3 days
Easy to order and great service, this is the third time I have used e-Trailer and never had any issues.
Have ordered several things over the years. Fits as described, good instructional videos, and good prices. Also quick shipping!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members