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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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California
1 review
0 helpful votes
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Amber marker lights.
February 19, 2025
Updated review

These are some very nice lights. Very bright. A great replacement for some older lights.

Date of experience: February 8, 2025

Geny hitch stabilizer.
March 30, 2024
Previous review

This is a very sturdy kit and easy to install. My hitch does not move at all.

Date of experience: March 20, 2024
California
1 review
0 helpful votes
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Nicely done
February 19, 2025

Hitch and video was right on point
Only reason not 5 star, I was seeking help on the wiring harness for the backup sensor and couldn't get any specifics. My 2017 Pilot does have the sensors, however no one could articulate or demonstrate what it would do and where the actual plug is on the car.

Date of experience: February 3, 2025
Virginia
1 review
0 helpful votes
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Item was not complete in a perfectly packaged box, no way for anyone to have known, discontinued item so not able to reorder but the company worked to make it a happy ending. I will continue to order from them.

Date of experience: February 8, 2025
Illinois
1 review
0 helpful votes
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Great price
February 19, 2025

The price was what sold me on your product and the fit will be the tell tell approval

Date of experience: February 8, 2025
Texas
1 review
0 helpful votes
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You did it again
February 19, 2025

Although the replacement part was almost as expensive as the total package, I don't suppose etrailer is completely responsible for that. Mirror extensions for my van about $50. Two clips to secure the mirrors $32. Of course, the clips are really sacrificial to keep the mirrors from being destroyed. So I didn't have to buy more mirrors that really saved me $20.

Date of experience: February 16, 2025
Wisconsin
1 review
0 helpful votes
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Sumo Helper Springs
February 19, 2025

I received the sumo helper springs. I have not had a chance to load test them, but they feel good for regular driving. I did not use the spacers but possibly in the future. There was an issue in getting the bolts to thread in. There were not enough exposed threads to screw in. Eventually, I discovered that the bolt heads would slide too deep into the socket when in the vertical position. Tip: I put a paper towel filler into the socket. Problem solved.

Date of experience: February 8, 2025
Virginia
3 reviews
0 helpful votes
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Great selection
February 18, 2025

Lots to choose from. Good explanation on everything they sell. Easy to find my exact products. Fast shipping too.

Date of experience: February 16, 2025
Tennessee
1 review
0 helpful votes
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Excellent quality
February 18, 2025

Been a customer of trailer for a couple of years and haven't had any complaints good products and easy installation

Date of experience: February 8, 2025
Georgia
1 review
0 helpful votes
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Awesome
February 18, 2025

Item is as described and of great quality. Fast shipping and delivery. Customer service personnel are very courteous and helpful

Date of experience: February 8, 2025
California
1 review
0 helpful votes
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Power converter
February 18, 2025

Packing was a little concerning. Product power converter was in big box with some brown packing paper for protection.
Luckily product was handled good and no damage to box or product. Installed immediately to check for proper operation. Everything is working. Thank you.

Date of experience: February 8, 2025
Tennessee
1 review
0 helpful votes
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Quality hitch
February 18, 2025

Watched YouTube video ad,a person with mechanical knowledge is surely able to install.

Date of experience: February 8, 2025
California
1 review
0 helpful votes
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Trailer Brakes controller
February 18, 2025

I just received the trailer brake controller. I installed today using the YouTube video on how to install. Took me a few hours but finally got installed. Next I have to pull out my trailer and test it.

Date of experience: February 8, 2025
Pennsylvania
1 review
0 helpful votes
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I received a delivery from e trailer ND 1
It's not the product I ordered 2. The box came and open and it was missing the hardware

Date of experience: February 8, 2025
Virginia
1 review
0 helpful votes
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Just what i wanted
February 18, 2025

Very easy to find what i was looking for even though the manufacturer was out of stock

Date of experience: February 16, 2025
Michigan
1 review
0 helpful votes
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Tire and wheel replacement.
February 18, 2025

Great selection and options. Always fast delivery. Etrailer is my go to site for all my trailer needs.

Date of experience: February 17, 2025
Arizona
2 reviews
0 helpful votes
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This is exactly what I have been looking for! You can unscrew with 1 hand to you don't need to be crouched down so low with arms under RV. We've all been recipients of that disgusting splash before, & this puts you further from the "action". High quality

Date of experience: February 8, 2025
Texas
1 review
0 helpful votes
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Tracking
February 18, 2025

Shipping was on time with this order. Only improvement I'd like to see is an actual tracking number provided when it's available. Right now all I was able to do is go to the etrailer website, "find my order" and then click on UPS that's highlighted. Then it takes you to the ups website and tracks the package with more up to date info. Otherwise, etrailer just gives you an order number and says it's enroute.

Date of experience: February 8, 2025
Ohio
1 review
0 helpful votes
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Electric Trailer Jack
February 18, 2025

I called customer service to confirm the trailer jack would run off my 12V from my truck and it does. Made it easy as I had purchased another jack from another company and it did not run off the 12V from my truck. This company is good on the phone!

Date of experience: February 8, 2025
Florida
1 review
0 helpful votes
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Trailer Keel Pads
February 18, 2025

Purchased 2 of the blue keel pads for my 3" boat trailer v-crossmembers. Good price, quick shipping, awesome product. Fastened them to the center of the aluminum crossmembers with stainless self-tapping screws.

Date of experience: February 8, 2025
New York
1 review
0 helpful votes
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My go to for all things towing related
February 18, 2025

Etrailer is "always" easy to navigate, great video applications and always my go to for important trailer related products.

Date of experience: February 17, 2025

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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