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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Your site needs to be more specific about not knowing what campers take. I used your AI and it said these tires, it was 180 to send them back, you guys did split it with me but now I have to order again and I'm down 90 dollars. Just a simple statement on your page would have told me to call for camper tires, save people all this trouble. So it you are ordering camper tires don't trust their system, call them.
I am pleased with my order from etrailer! Their website has very thorough and detailed product information, pictures, and videos, which is very helpful when shopping for products. It was a straightforward checkout and purchasing process, and the order was shipped to me in a timely manner.
Etrailer had all the videos to make install a breeze. Excellent vendor as always!
Always a fair price on a huge variety of parts with a great website. Super easy to research the best parts for my vehicles and always fast shipping. I tell everyone to shop at etrailer.
Fortunately, easy replacement as it replaced an existing fan of the same size. Hardest part was the prep work of removing the old Dicor.
All worked out great, from delivery to install. Very Pleased.
I've been able to find and order all my RV parts needed and customer service personnel are courteous and helpful. This is my 3rd or 4th order with etrailer. I'm very pleased with them.
From making the order to the delivery, everything was very easy. Would definitely recommend!
They seem to have parts that i could not find at other places. User interface was intuitive and easy to.navigate.
Looks like a solid product with great instructional videos for installation. It was easy to install and it works properly.
Great experience overall. Easy ordering, on time delivery. However when removing the microwave from the packaging, it had dents on 2 sides, one of which affects the door opening and closing. Don't have time to send back so I will figure it out.
I have a unique set up and needed parts from 3 different companies to make my bike rack how I wanted it. The order team helped guide me through the details. Everything was tracked properly and I knew what was going on.
Got product in a very timely manner and very thing works as it should.
This was a good fit for my sink. It was easy to install and looks very nice.
Tracking indicated "out for delivery " on Friday afternoon, then it started raining and I did not get the package until Monday. Usually UPS is better about rain, shine, sleet, and snow
Love etrailer with products and services
What a great addition to my truck. The air bags made a huge difference in daily driving and towing our camper
I have always appreciated etrailer's posted information about correct installation of a product and the follow up to assure satisfaction
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members