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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Virginia
1 review
0 helpful votes
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Fast, complete shipping
July 25, 2024
Updated review

I was concerned that I wouldn't get the access door in time. It was nice to be able to track the packages. It allowed me to detemine the sequence of the repair of the trailer.

Date of experience: July 15, 2024

Have price as a filter
July 17, 2024
Previous review

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Date of experience: July 7, 2024
Massachusetts
1 review
0 helpful votes
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Trailer fender replacements
July 25, 2024

Perfect match for my EZ Loader trailer. Product description and pictures were accurate. Fast order processing and delivery

Date of experience: July 15, 2024
Connecticut
1 review
0 helpful votes
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Great experience
July 25, 2024

Good service, products. Prompt attention and shipping. Highly recommend

Date of experience: July 15, 2024
Illinois
1 review
0 helpful votes
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I've used etrailer several times, always easy and very fast delivery.

Date of experience: July 15, 2024
Ohio
1 review
0 helpful votes
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Nice job
July 25, 2024

Everything ordered went smooth. Delivery was quick and all items were packaged up

Date of experience: July 15, 2024
New York
2 reviews
0 helpful votes
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Had a great experience. Highly recommend Etrailor. They also had a video on what bike rack I should purchase to fit my vehicle. Everything went together like a glove.

Date of experience: July 15, 2024
Arkansas
1 review
0 helpful votes
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Easy to be comfortable with the purpose since it is stated to specifically fit my 2019 toyota highlander. Easy installation and that was just doing it myself. Not recommended however since it actually is a two person job. One to hold the hitch in place while the other installs the bolts.

Date of experience: July 15, 2024
Colorado
1 review
0 helpful votes
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Found what I needed!
July 25, 2024

Easy and quick! Great customer service good doing business with you

Date of experience: July 15, 2024
Pennsylvania
1 review
0 helpful votes
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Fast and easy
July 25, 2024

Fast easy site to use, simple checkout process. Delivery was quick and the product was exactly as expected!

Date of experience: July 15, 2024
New York
1 review
0 helpful votes
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Ripped off
July 25, 2024

Freight carrier repeatedly postponed delivery because it wasn't convenient for them. I told Etrailer to cancel my order since the delivery was two weeks past the original delivery estimate. I was notified that they would immediately initiate a return. The following week I was told that I'd have to pay for shipping and a re-stocking fee even though they didn't live up to expectations. Still waiting for my refund.

Date of experience: July 15, 2024
Michigan
1 review
0 helpful votes
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I purchased the trailer wiring harness for a 2015 Dodge Dart. I read all of the reviews and found that most people complained about having to route the 12 volt power feed from the battery. I spent a lot of time searching forums about this problem and finally found a solution. The manufacturer has a spare Red with Black tracer wire bundled in the rear driver side taillight wiring. The wire runs from the fuse box inside the engine compartment. You have to look for a wire that is capped with shrink tube.

Date of experience: July 15, 2024
Texas
1 review
0 helpful votes
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Need more assistance
July 25, 2024

Replaced an order to replace the bumper on our Coachmen Apex trailer and ended up with several parts that we did not need and are too heavy to return. It would be nice if I could've entered my make and model number and then it would tell me which bumper I needed.

Date of experience: July 15, 2024
New York
1 review
0 helpful votes
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Great service.
July 25, 2024

Speedy delivery and good experience. Everything came in good condition.

Date of experience: July 15, 2024
Pennsylvania
2 reviews
0 helpful votes
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Just What I Needed
July 25, 2024

I was looking for replacement lug nuts for my kayak tailer and eTrailer had exactly what I needed. Shipping was free and quick!

Date of experience: July 15, 2024
Colorado
1 review
0 helpful votes
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No worries
July 25, 2024

Came within a few days. Everything was as described. Very satisfied

Date of experience: July 15, 2024
New York
2 reviews
0 helpful votes
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They continue to be the one stop shop for what I need for my truck, camper and trailer.

Date of experience: July 15, 2024
Minnesota
1 review
0 helpful votes
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Quick delivery
July 25, 2024

Ordered reciever on Sunday and was delivered on Tuesday as promised. Installation was easy and fit was perfect.

Date of experience: July 15, 2024
Vermont
1 review
0 helpful votes
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Quick shipping
July 25, 2024

Order was easy to do and video is great. Very easy to do this process

Date of experience: July 15, 2024
Illinois
1 review
0 helpful votes
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Very prompt shipment.
July 25, 2024

The installation videos are great! Providing step by step instruction and recommendations helped me to walk through my installation with no issues.

Date of experience: July 15, 2024
Pennsylvania
1 review
0 helpful votes
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Shoe Bag Holder
July 25, 2024

Great Product... Easy Shopping... Delivered on time!
Quality, well designed product!

Date of experience: July 15, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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