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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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I was concerned that I wouldn't get the access door in time. It was nice to be able to track the packages. It allowed me to detemine the sequence of the repair of the trailer.
Perfect match for my EZ Loader trailer. Product description and pictures were accurate. Fast order processing and delivery
Good service, products. Prompt attention and shipping. Highly recommend
I've used etrailer several times, always easy and very fast delivery.
Had a great experience. Highly recommend Etrailor. They also had a video on what bike rack I should purchase to fit my vehicle. Everything went together like a glove.
Easy to be comfortable with the purpose since it is stated to specifically fit my 2019 toyota highlander. Easy installation and that was just doing it myself. Not recommended however since it actually is a two person job. One to hold the hitch in place while the other installs the bolts.
Easy and quick! Great customer service good doing business with you
Fast easy site to use, simple checkout process. Delivery was quick and the product was exactly as expected!
Freight carrier repeatedly postponed delivery because it wasn't convenient for them. I told Etrailer to cancel my order since the delivery was two weeks past the original delivery estimate. I was notified that they would immediately initiate a return. The following week I was told that I'd have to pay for shipping and a re-stocking fee even though they didn't live up to expectations. Still waiting for my refund.
I purchased the trailer wiring harness for a 2015 Dodge Dart. I read all of the reviews and found that most people complained about having to route the 12 volt power feed from the battery. I spent a lot of time searching forums about this problem and finally found a solution. The manufacturer has a spare Red with Black tracer wire bundled in the rear driver side taillight wiring. The wire runs from the fuse box inside the engine compartment. You have to look for a wire that is capped with shrink tube.
Replaced an order to replace the bumper on our Coachmen Apex trailer and ended up with several parts that we did not need and are too heavy to return. It would be nice if I could've entered my make and model number and then it would tell me which bumper I needed.
I was looking for replacement lug nuts for my kayak tailer and eTrailer had exactly what I needed. Shipping was free and quick!
They continue to be the one stop shop for what I need for my truck, camper and trailer.
Ordered reciever on Sunday and was delivered on Tuesday as promised. Installation was easy and fit was perfect.
The installation videos are great! Providing step by step instruction and recommendations helped me to walk through my installation with no issues.
Great Product... Easy Shopping... Delivered on time!
Quality, well designed product!
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

