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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Had what I needed, and the desired quantity. Order was easy to place, and arrived as scheduled. Everything was perfect.Thanks!
Really incredible customer service. I love that you sent an email to check in. The install video was helpful as well although I decide to have somebody do it for me that has the right tools.
Great experience
Was looking for some discontinued Yakima rack parts and found everything I needed. Racks are like new!
It was easy. You provided all the necessary information. I like the fact you follow up to confirm delivery.
Quick, easy, and helpful service and support for purchase and installation.
It's like any other order you push buttons and you receive it if you pay
Quick and easy, even for an old fart like me.
Shipping was super fast, and the heavy item was packed well, and box was taped up nice so loss by ding bat package handlers was minimized.
Co2, gas detector good replacement for original equipment. Easy installation
The customer service team, specifically Paul, provided exceptional customer service. My order was correct and received within a few day.
They had the exact tire I needed. Other internet retail outlets had another more common size but I couldn't substitute for other size
I was well informed about my order and its shipment and got an arrival verification email as well. Everyone I spoke with to place the order was polite and courteous. The coated springs I ordered were well packaged. My only issue was with the shackle straps, I wanted galvanized and the rep gave me a part # that ended in GALV, so we both assumed that would galvanized. They were not, they were actually bare metal. I called to confirm that I was not accidently shipped the wrong item. Actually I received the item that I ordered, but I was offered to return the shackles but kept them since the trailer was all apart. I coated them as best I could with cold galvanizing spray-not as good but all I could really do. Would be a 5 star rating other than that.The whole staff that I interacted with was great!
Etrailer was great to deal with as always. UPS damaged my package and delivered it late with parts missing. I contacted customer service and Amy took care f sending me what was lost in shipping.
Got the part I wanted ant it arrived quickly. No issues with delivery
The product looks to be a quality product. We have not yet installed the wheels, so can not attest to performance of product. The shipping preparation needs to be improved. The item was sent in the original box and was not able to withstand the shipping process. The box had completely fallen apart and had to be taped repeatedly. Luckily all the parts were there when it was delivered.
Outstanding. I have not installed yet, but it should be snap
They called about a duplicate order and cancelled it thanks for following up
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members