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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Kentucky
1 review
0 helpful votes
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Amazing website.
July 24, 2024

Love the video reviews. Videos describe exactly what your interested in purchasing.

Date of experience: July 14, 2024
Wisconsin
1 review
0 helpful votes
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As Expected
July 24, 2024

The order process was easy, I received updates along the way with my order and it arrived as expected. Nice work eTrailer!

Date of experience: July 14, 2024
Ohio
1 review
0 helpful votes
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Tires
July 24, 2024

Tires were as advertised and shipping was right on time thank you

Date of experience: July 14, 2024
Virginia
1 review
0 helpful votes
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They don't fit
July 24, 2024

I need to return these mirrors as they don't fit on a 2023 Jeep Cherokee 4xe, despite the supposed "universal" fit.

Date of experience: July 14, 2024
Utah
1 review
0 helpful votes
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Great service
July 24, 2024

Very fast shipping and no issues that needed to contact customer service

Date of experience: July 14, 2024
Kentucky
1 review
0 helpful votes
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Fast shipping
July 24, 2024

Product was as described. Shipping was very fast. Price was better than other options.

Date of experience: July 14, 2024
Florida
1 review
0 helpful votes
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Excellent purchase experience
July 24, 2024

Etrailer had the style hitch I wanted priced way less than competitors. Delivery was quick. The hitch arrived as promised with no damage.

Date of experience: July 14, 2024
Texas
1 review
0 helpful votes
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Equalizer sleeves
July 24, 2024

Quick and easy…………………………………………………………………………………………………

Date of experience: July 14, 2024
Utah
1 review
0 helpful votes
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Great place to shop
July 24, 2024

I ordered 2hydraulic brake kit 1 left 1 right i receive 2 left ones called them back and the problem was fixed people were very nice and easy to work with

Date of experience: July 14, 2024
Virginia
1 review
0 helpful votes
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Easy shopping experience and fast shipping. Good price also. The video's for the Prius were from 2018 and even though it still fits, the procedure used in the video does not work, and even the instructions that came with the hit are not accurate. On 2022 Prius, you do not have to cut anything. There is no center piece on the bottom. You can get the metal bumper off from the video instructions, but you cannot get it back together. The right way to do the job on a 2022, is to remove the entire bumper cover which seems harder but in essence is really much faster. You have to remove the rear lights, but that is easy three 10mm bolts on each side, then just unplug the three bulbs. You do not need to worry about mixing them up because they only go into individual spots and the other two will not go into them. By removing the bumper cover you can cut probably one hour of labor time. Removing the clips from the bumper facia is hard, and there is no way to get them back in only the metal bumper and trailer hitch are mounted so the video instruction should not apply to a 2022 Prius. Also the video shows the end of the hitch being even with end of bumper. On the 2022 Prius the hitch in inset about 1.25 inches.

Date of experience: July 14, 2024
New York
1 review
0 helpful votes
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Timely shipping and good service
July 24, 2024

Website works well and is very detailed description along with review video's

Date of experience: July 14, 2024
Colorado
2 reviews
0 helpful votes
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Mirror Replacements Straps
July 24, 2024

Trailer made it easy to find the correct part. This fits perfectly, making an entire new mirror unnecessary.

Date of experience: July 14, 2024
Florida
1 review
0 helpful votes
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Parts
July 24, 2024

Quick easy. Ordered and delivered before manufacturer responded to email inquiry

Date of experience: July 14, 2024
New York
1 review
0 helpful votes
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2017 Sienna
July 24, 2024

Video instructions made the install a breeze.

It took less than 2 hours to install

Date of experience: July 14, 2024
Illinois
1 review
0 helpful votes
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Perfect fit
July 24, 2024

Perfect for me, great timing on delivery, your survey needs too much info.

Date of experience: July 14, 2024
Michigan
1 review
0 helpful votes
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When I connected my Furrion S backup camera to my 2015 Silverado, it would only operate for about 20 seconds before the fuse would blow. This adapter corrected the voltage fluctuation, and my camera works perfectly now. I just got back from a 2 hour trip hauling my camper with no issues at all.

Date of experience: July 14, 2024
Pennsylvania
1 review
0 helpful votes
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Bike rack
July 24, 2024

Surprisingly it arrived undamaged and assembled very easily. It was a large and very heavy package. But was packed tightly. Very pleased.

Date of experience: July 14, 2024
Maryland
3 reviews
0 helpful votes
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Large selection of Trailer Parts, and a responsive customer service department. Will be my " go to " for Trailer Parts.

Date of experience: July 14, 2024
New York
1 review
0 helpful votes
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Excellent job
July 24, 2024

Parts received and good quality and install with no troubles...

Date of experience: July 14, 2024
Nevada
1 review
0 helpful votes
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Easy transaction fast shipping
July 24, 2024

Just what I wanted. Used grease on my trailer ball and it still would make alot of rackit when turning at slow speeds. Hopfully this will remedy that.

Date of experience: July 13, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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