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etrailer

3.4

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Arizona
1 review
0 helpful votes
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Awesome item easy and complete kit for install, been purchasing all my tow needs for all my vehicles from etailer for years now! Always happy!
Easy navigation good deals 👍

Draw-tite ******* hitch class V Ford Econoline E350

Date of experience: July 13, 2024
Kentucky
1 review
0 helpful votes
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Not my first order from Etrailer and definitely won't be my last! Great service all around.

Date of experience: July 13, 2024
Arkansas
1 review
0 helpful votes
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Fast shipping, easy install
July 24, 2024

Fast shipping, easy install. Receiver hitch fit well with clear instructions and great install video. Vehicle ramps made a world of difference with all the crawling around underneath.

Date of experience: July 13, 2024
New Mexico
1 review
0 helpful votes
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Loved the install videos
July 24, 2024

I was able to do a complete install of flat tow package (Blue Ox baseplate, Demco brake system, brake lights, battery charge) using the videos from etrailer.

Date of experience: July 13, 2024
California
1 review
0 helpful votes
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Delivered on time as promised
July 24, 2024

Ordered a new cover and had it delivered to my brother's workplace. No problems at all, thanks!

Date of experience: July 13, 2024
Iowa
1 review
0 helpful votes
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Great pricing and installation videos. Everything worked just as expected.

Date of experience: July 13, 2024
New Jersey
1 review
0 helpful votes
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Box was beat to h_ll as many reviewers had described. But the hitch did not have a scratch on it and all measurements appeared to be within tolerances. I do not expect any install issues.

Date of experience: July 13, 2024
Arizona
1 review
0 helpful votes
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Great experience!
July 24, 2024

Nice web site. Tires were Delivered promptly right to my door.

Date of experience: July 13, 2024
Iowa
1 review
0 helpful votes
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Amazing! Product Descriptions!
July 24, 2024

The highly detailed photos and product descriptions ensured I ordered the correct product the first time. Shipping was also VERY fast. The new LED boat trailer lights are brighter than the originals and install was a breeze.

Date of experience: July 13, 2024
Wisconsin
1 review
0 helpful votes
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Price was good shipping and delivery was not.
July 23, 2024
Updated review

The top half of my fifth wheel hitch shipped UPS and arrived one day before it was supposed to. I waited two more days and finally emailed the company only to find out the bottom half had to come by truck because of shipping weight. I wish you trailer would have told me this at the time of purchase. The bottom half didn't get here until 4 days later and then the trucking company failed to schedule a drop off time and showed up at the farm(shipping address but not my residence) at 6:00 a.m. I felt bad for the truck driver having to sit and wait on me but I guess they should have scheduled a drop off time. Overall it wasn't a terrible experience but it should have been a lot smoother.

Date of experience: July 13, 2024

Easy and efficient
July 11, 2024
Previous review

Easy and efficient

Date of experience: June 30, 2024
Idaho
1 review
0 helpful votes
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Excellent and quick!
July 23, 2024

My order shipped right away and I had it in just a
Few days. Quality looks good.

Date of experience: July 13, 2024
Louisiana
1 review
0 helpful votes
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Telesteps 7 ft ladder
July 23, 2024

Been looking for ladder for motorhome. Telesteps 7 ft folding ladder fits the bill. Easy to open/close and easy to store. Etrailer fast and free shipping with good prices.

Date of experience: July 13, 2024
Washington
1 review
0 helpful votes
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We were looking for a front bumper for our aluminum boat. This is not something we had been able to find from the usual boat or sporting goods places. Shopping was easy and delivery was super fast.

Date of experience: July 13, 2024
Washington
2 reviews
0 helpful votes
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Mirrors didn't fit
July 23, 2024

Ordered these mirrors as they were specifically said to fit my truck. Long sotry short, they didn't. I've returned them, yet to receive a refund.

Date of experience: July 13, 2024
California
1 review
0 helpful votes
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Perfect
July 23, 2024

Item as described, great communication, arrived timely, thanks guys!

Date of experience: July 13, 2024
California
1 review
0 helpful votes
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Great Product, Outstanding Service! I bought trailer tires and a lift kit. Both were perfect!

Date of experience: July 13, 2024
Nebraska
1 review
0 helpful votes
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Google search gave several options for a RV ceiling vent fan. Etrailer had the one we needed for an exact replacement. Shipping was quick.

Date of experience: July 13, 2024
Colorado
1 review
0 helpful votes
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Yakima end caps
July 23, 2024

Had product in stock and shipping reasonable.Very easy to order and quick delivery. Communication very professional as well!

Date of experience: July 13, 2024
Georgia
2 reviews
0 helpful votes
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Fast shipping, great products
July 23, 2024

Ordering was easy and fast. When UPS lost some parts, they shipped out replacements.

Date of experience: July 13, 2024
Maryland
2 reviews
0 helpful votes
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I ordered an air conditioner that I thought was a complete unit. It was not.

Date of experience: July 13, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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