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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I ordered an air conditioner that I thought was a complete unit. It was not.
Great! You have a repeat customer the next time I need to replace keys! Thank you!
I found the parts i was looking for was on time and the correct fit, thank you
Russ
Pleasant this far. We will see if you can continue to fulfill my ideas of e trailer.
Very easy and straight forward to install. The package came quick and installation was a breeze
I had excellent help from customer service to make sure I had the right parts for my fifth wheel hitch. Thank you!
Easy choice, quick pay. I am supremely happy with my choice and the product choices!
Great service thank you very much for the quick response and great
Loved the review videos included with many of your products. Very detailed, and helpful when deciding between various brands of products.
Website easily accessible. I'll have to see how everything goes together still well be assembling here today
Product was as stated works great. Will continue to by products from this site
Easy to order. Delivered two days later. You're install video made it easy to install.
Quick and easy... fast delivery.
Well put together website with lots of useful information on the item I was looking for.
Arrived quickly. Happy with the tutorial videos on the install process.
Needed a replacement part for my trailer and etrailer was on top of it. Part is exactly what I needed and repairs are complete
I placed the order on a Friday evening. Hitch arrived in perfect shape on Sunday. FAST.Fit/finish were excellent. Holes in the right place. Quality fasteners. Useful instructional video..
Bought a hitch for my mazda. Arrived on time and in very good condition. Absolutely no complaints.
I ordered this online and received it when it was supposed to be delivered. Very helpful sales person. I would definitely recommend etrailer to others.
The year/ make/ model feature makes shopping easy and confident
The tire carrier was missing the 4 washers and nuts for the frame bolts. Very disappointing. Luckily I had the correct size because needed to use the trailer the next day.
The welding on the tire rim is rough. Looks like it was done in a school shop class.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members