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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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North Dakota
1 review
0 helpful votes
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Looked on-line for a replacement tail/brake/ turn light. They had one, listed the size and functions.

Date of experience: July 15, 2024
California
1 review
0 helpful votes
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Exactly what I needed with ridiculously fast shipping! I'm very happy with everything! Thank you, I would highly recommend doing business with this group! Got my order in 3 days!

Date of experience: July 15, 2024
Colorado
1 review
0 helpful votes
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Replacement wheel for trailer
July 26, 2024

Everything was great, fast shipping and came as described.

Date of experience: July 15, 2024
New Mexico
1 review
0 helpful votes
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Quick and easy
July 26, 2024

Found what I needed. Process was simple, order shipped quick!

Date of experience: July 15, 2024
California
2 reviews
0 helpful votes
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Been very happy with every purchase so far. No problems at all

Date of experience: July 15, 2024
Michigan
1 review
0 helpful votes
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Great
July 25, 2024

Bought a camper on line needed a gooseneck to fifth wheel hitch ordered it received it in 3 days pulled it home the hitch was great

Date of experience: July 15, 2024
Texas
1 review
0 helpful votes
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Perfect
July 25, 2024

Less than 30 to install easy fits perfectly just wish I could have a taller extension

Date of experience: July 15, 2024
Washington
1 review
0 helpful votes
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Rv ladder chair racks.
July 25, 2024

Quick and easy. Extremely happy with with the quality and ease of this product.

Date of experience: July 15, 2024
California
1 review
0 helpful votes
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Thank U
July 25, 2024

I did a short search and found the product on your website. It was nothing fancy, just a small plastic cover to the tongue of my boat trailer. Thank you!

Date of experience: July 15, 2024
Texas
3 reviews
0 helpful votes
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When the package was delivered I noticed a nut on the ground. There were holes torn in both ends so I put the nut inside, just in case. I opened the box 10 days later to install and 4 of the 8 bolts were missing. The nuts/bolts that were there were just floating around in the box, not packaged. No paperwork in the box either. Luckily I held onto the nuts/bolts from the pc I was replacing and used those to replace the missing ones.

Date of experience: July 15, 2024
Missouri
1 review
0 helpful votes
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Still happy with each trailer will keep ordering parts for Travel trailer

Date of experience: July 15, 2024
Minnesota
2 reviews
0 helpful votes
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Received the tires in a few days!
July 25, 2024

Ordered tires and had them a few days later, all was good! Would recommend

Date of experience: July 15, 2024
Illinois
1 review
0 helpful votes
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Great! Bike rack was delivered as promised and on time. No complaints

Date of experience: July 15, 2024
South Carolina
1 review
0 helpful votes
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Did the job!
July 25, 2024

Joyous! You had the parts I needed. They weren't exactly the same, but they were close enough to work and do the job. Thank you. Steve

Date of experience: July 15, 2024
New York
1 review
0 helpful votes
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We removed the shower that came with our trailer because a sink in the bathroom would be what we would need and use. The sink we ordered fits perfectly. Working on getting everything installed -- we do our own work! So glad we found this sink!

Date of experience: July 15, 2024
Connecticut
1 review
0 helpful votes
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Replacement key order
July 25, 2024

Really wonderful customer service! I called about needing a key replacement and was helped thoroughly. My issues was resolved and I received my order in a timely manner. This is my second time using this company and wouldn't hesitate to use their products again in the future.

Date of experience: July 15, 2024
Virginia
2 reviews
0 helpful votes
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Thank you
July 25, 2024

Thanks just what i needed customer was happy could not find the parts anywhere else

Date of experience: July 15, 2024
California
1 review
0 helpful votes
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Destination e Hack
July 25, 2024

Chat help idetified the alternative product, 25 inch thule trie straps. Recieved and installed in minutes. The destination E can now handle a big fat tire bike with ease - all good.

Date of experience: July 15, 2024
Washington
1 review
0 helpful votes
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Delivery update
July 25, 2024

Cardboard was ripped and hitch was sticking out. It was still intact but had to cut the box open to get it out.

Date of experience: July 15, 2024
Iowa
1 review
0 helpful votes
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Superb Experience
July 25, 2024

Easy to navigate and knowledgeable staff. They also shipped immediately and combined another order I forgot together and that was very helpful. Yes awesome...

Date of experience: July 15, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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