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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great fast delivery good product I really enjoyed it for my replacement key
Prompt delivery, fair price. The packaging box was in bad shape. All parts were included but the hitch had a couple of dings.
Kimberly was very helpful finding what I needed. Order process was painless.
Have always had a great experience, I've ordered 2 brake controllers that were perfect plug and play. The best.
Lost an RV leveling leg pad and snap pad on trip to Tx. Ordered replacement they were direct replacement for my 22 Montana 3781RL. Parts arrived in 2 days installed same day awesome place to order your part at a lower cost than the dealership!
Very easy to use and fast shipping. Ordered on the 10th and my item is expected to arrive on the 12th. Great to deal with.
Quick turn around and informative about status of order. Great prices.
Tesla s plaid in US tesla doors not offer a hitch. This went on perfectly
They had the a/c i was looking for at a good price and free shipping!
Ordering was easy. đź‘Ť Order received. I installed the product myself. đź‘Ť
Excellent communication and on time delivery In specific location requested.
I recently ordered a trailer part from eTrailer, and I couldn't be more satisfied with the experience! The ordering process was smooth and hassle-free, and I was impressed by how quickly my part was shipped. It arrived even sooner than expected, and best of all, it was the exact part I needed—no guesswork, no frustration. The pricing was also very reasonable, making it a great value overall. I highly recommend eTrailer for their fast service, quality parts, and great prices. I'll definitely be ordering from them again! 🚛🔧
Good experience, customer service good, received my order in a timely manner.
Used the reviews and answered questions on the site to help narrow down my choice of hitch and wiring harness. Shipping was fast and arrived on time. Product was as described. Box was a little damaged but no damage to hitch. Installation was easy using product installation videos off the website in addition to provided instructions. Everything worked like it should, very happy!
Everything on the site was great. Thanks. Excellent job
The price was very competitive for the same exact product but trailer was much better and I received it in two days with emailed updates along the way.
Easy to find the parts, quick ordering. Fast delivery! Much appreciated
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members