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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Idaho
1 review
0 helpful votes
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If only I could give 5 stars
July 27, 2024

The only reason why I didn't give 5 stars is because of the same issues others are having. The boxes that the hitches are shipped in. When I received my box, you could see parts of the hitch sticking out of 2 sides of the box. Other than that, the product seems to be great. My customer was happy with how it turned out. I did run the trailer wiring harness down to the hitch so my customer didn't have to pull it out of the trunk to use it. Install was easy enough and the wires to get the bolts through were awesome to get with the kit.

Date of experience: July 16, 2024
North Carolina
1 review
0 helpful votes
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Good job
July 27, 2024

Customer service #******* was very helpful. I had some questions about delivery time. It was super fast

Date of experience: July 16, 2024
Idaho
2 reviews
0 helpful votes
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As every one gets older, we come to appreciate a less strenuous way to enter and exit our RV. This 4 step attachment allows me to do that with ease. There wasn't much space below the door on my pop up pickup camper so I had to fab an extension in order to mount the bracket.

Date of experience: July 16, 2024
Illinois
1 review
0 helpful votes
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ETrailer rocks
July 26, 2024

Great gear. Online installation tutorials are the best, not just for installation, but also to compare and review different products. As a bonus, I received my order in two days via standard shipping (!), really great!

Date of experience: July 16, 2024
Alabama
1 review
0 helpful votes
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Came on time and well packaged.
July 26, 2024

Very satisfied with delivery, product and customer service

Date of experience: July 16, 2024
New York
1 review
0 helpful votes
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They're a 10. Would use again.
July 26, 2024

Good price. Easy to find what I needed. Shipment arrived a day early. Absolutely fabulous!

Date of experience: July 16, 2024
New Jersey
2 reviews
0 helpful votes
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Swift
July 26, 2024
Updated review

Its was a simple ordering process and swift shipping it will replace my connector from my 1984 loadright trailer

Date of experience: July 16, 2024

Its ok simple
July 17, 2024
Previous review

Its ok simple

Date of experience: July 7, 2024
Pennsylvania
1 review
0 helpful votes
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Great place to buy!
July 26, 2024

My experience buying from etrailer was nice and very smooth transaction. Actually I never heard of them until I needed some parts for a bike rack. I did a research online and found them. I did a quick safe search of what people said about them and to my surprise they had a lot of good reviews. I took a chance and they delivered. Now I know the place to look for certain products. Thumbs up 👍 from me. Very happy.

Date of experience: July 16, 2024
Oregon
1 review
0 helpful votes
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Was in a hurry to use a used hollywood rack that needed a lock and straps. I bought a couple of wrong hitch locks and still have not used the rack! This fit as described, the price was good and I'm sorry I shopped around. Ordering straps today! Lesson learned. Thanks for the followup and follow thru!

Date of experience: July 16, 2024
California
1 review
0 helpful votes
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Great service!
July 26, 2024

Very quick and easy to order part and get it right away, followed up by making sure I got the part and able to fix my problem.

Date of experience: July 16, 2024
New York
1 review
0 helpful votes
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Etrailer is awesome
July 26, 2024

Customer service and product is top notch. Order was exactly what I needed.

Date of experience: July 16, 2024
California
1 review
0 helpful votes
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Trailer tire
July 26, 2024

Easy to search and great selection of tire/wheel, fast delivery, thank you

Date of experience: July 16, 2024
Texas
1 review
0 helpful votes
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Missing hardware
July 26, 2024

I received my hitch with missing hardware and a few minor scratches on the paint.

Date of experience: July 16, 2024
Texas
1 review
0 helpful votes
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Look great on our van
July 26, 2024

Price is reasonable.
Pain in the butt to find e-trailer installer dealer.
No one knows about these sumo spring helper.
E-trailer installs dealer list are out of date.

Date of experience: July 16, 2024
Colorado
1 review
0 helpful votes
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Air lift loader springs
July 26, 2024

We purchased for our 2010 GMC SIERRA 2500HD. We got the bags installed this last Sun. Good products, easy install and made a huge difference in my husband's truck.

Date of experience: July 16, 2024
Minnesota
1 review
0 helpful votes
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I was able to find what I needed quickly and the purchase process was quick!

Date of experience: July 16, 2024
Louisiana
1 review
0 helpful votes
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Received Item very quickly, and I easily installed it the next day. The whole process was a breeze.

Date of experience: July 16, 2024
Oregon
1 review
0 helpful votes
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Wonderful. Quick and too easy, plenty of vids and questions…

Date of experience: July 16, 2024
Minnesota
1 review
0 helpful votes
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Exact product, fast shipping
July 26, 2024

The product I ordered was authentic and arrived very quickly! Packaged very well. Easy to checkout online. No problems

Date of experience: July 16, 2024
Idaho
1 review
0 helpful votes
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Big box, small item.
July 26, 2024

The large box was received badly damaged although the antenna was received undamaged.

Date of experience: July 16, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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