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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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The only reason why I didn't give 5 stars is because of the same issues others are having. The boxes that the hitches are shipped in. When I received my box, you could see parts of the hitch sticking out of 2 sides of the box. Other than that, the product seems to be great. My customer was happy with how it turned out. I did run the trailer wiring harness down to the hitch so my customer didn't have to pull it out of the trunk to use it. Install was easy enough and the wires to get the bolts through were awesome to get with the kit.
As every one gets older, we come to appreciate a less strenuous way to enter and exit our RV. This 4 step attachment allows me to do that with ease. There wasn't much space below the door on my pop up pickup camper so I had to fab an extension in order to mount the bracket.
Great gear. Online installation tutorials are the best, not just for installation, but also to compare and review different products. As a bonus, I received my order in two days via standard shipping (!), really great!
Very satisfied with delivery, product and customer service
Good price. Easy to find what I needed. Shipment arrived a day early. Absolutely fabulous!
Its was a simple ordering process and swift shipping it will replace my connector from my 1984 loadright trailer
My experience buying from etrailer was nice and very smooth transaction. Actually I never heard of them until I needed some parts for a bike rack. I did a research online and found them. I did a quick safe search of what people said about them and to my surprise they had a lot of good reviews. I took a chance and they delivered. Now I know the place to look for certain products. Thumbs up 👍 from me. Very happy.
Was in a hurry to use a used hollywood rack that needed a lock and straps. I bought a couple of wrong hitch locks and still have not used the rack! This fit as described, the price was good and I'm sorry I shopped around. Ordering straps today! Lesson learned. Thanks for the followup and follow thru!
Very quick and easy to order part and get it right away, followed up by making sure I got the part and able to fix my problem.
Customer service and product is top notch. Order was exactly what I needed.
Easy to search and great selection of tire/wheel, fast delivery, thank you
I received my hitch with missing hardware and a few minor scratches on the paint.
Price is reasonable.
Pain in the butt to find e-trailer installer dealer.
No one knows about these sumo spring helper.
E-trailer installs dealer list are out of date.
We purchased for our 2010 GMC SIERRA 2500HD. We got the bags installed this last Sun. Good products, easy install and made a huge difference in my husband's truck.
I was able to find what I needed quickly and the purchase process was quick!
Received Item very quickly, and I easily installed it the next day. The whole process was a breeze.
Wonderful. Quick and too easy, plenty of vids and questions…
The product I ordered was authentic and arrived very quickly! Packaged very well. Easy to checkout online. No problems
The large box was received badly damaged although the antenna was received undamaged.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

