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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Michigan
1 review
0 helpful votes
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Worth it
July 27, 2024

Super quick shipping. 1 person install takes a bit but it's not impossible.

Date of experience: July 17, 2024
Canada
1 review
0 helpful votes
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Great customer service
July 27, 2024

One of the best customer service experience I've ever had! Everyone involved made the buying experience exceptional!

Date of experience: July 17, 2024
Tennessee
1 review
0 helpful votes
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Haven't had time to install yet. I hope it will be easy to use and install.

Date of experience: July 16, 2024
California
1 review
0 helpful votes
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The hitch was delivered swiftly and packaged with care so it seemed. Solid hitch bolted right up except for one hole which means nothing other than removing a small amout of material to pass the bolt through.

Date of experience: July 16, 2024
California
1 review
0 helpful votes
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Exceeded Expetations
July 27, 2024

Amazon would not ship the item to my address but etrailer.com shipped it and it arrived earlier than expected. Item was also less expensive then Amazon's price. I will use etrailer.com for all my trailer parts shopping for now on

Date of experience: July 16, 2024
Georgia
1 review
0 helpful votes
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Perfect
July 27, 2024

Everything wired up perfectly to my 01 ram 1500 that is a none tow package. I did have some issues with lighting but had absolutely nothing to do with this kit I ordered it was a malfunction on an old wire harness attached to the truck by a previous owner. Brakes worked properly on the trailer with the hook up and now I'm installing a new light harness for brakes and turn signals shortly. (Ordered that new kit from Etrailer as well)

Date of experience: July 16, 2024
Minnesota
2 reviews
0 helpful votes
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Great products at great prices!
July 27, 2024

Easy transaction, fast shipping! Super easy to find needed products on the website.

Date of experience: July 16, 2024
Illinois
1 review
0 helpful votes
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Great
July 27, 2024

Great great super amazing I will order again if needed!

Date of experience: July 16, 2024
Illinois
1 review
0 helpful votes
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Rims
July 27, 2024

Quick and simple got exactly what I needed. Thank you 🤘🏼🤘🏼🤘🏼🤘🏼🤘🏼

Date of experience: July 16, 2024
Wisconsin
2 reviews
0 helpful votes
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Good shopping experience.
July 27, 2024

If you are a hands on fix it guy like me, this place has what you need at a fair price.

Date of experience: July 16, 2024
Illinois
1 review
0 helpful votes
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Great video install help. Overall excellent experience as a returning customer..

Date of experience: July 16, 2024
Maine
1 review
0 helpful votes
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Quality plus
July 27, 2024

Easy great options great people fast shipment. Quality parts.

Date of experience: July 16, 2024
Colorado
1 review
0 helpful votes
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Quality products
July 27, 2024

Fast easy and found exactly what I needed
Was absolutely affordable and quick shipping

Date of experience: July 16, 2024
Wisconsin
1 review
0 helpful votes
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Good value
July 27, 2024

The selection was good and the site allowed the ability to compare the different aspects with video and photos.

Date of experience: July 16, 2024
Washington
1 review
0 helpful votes
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Excellent customer service
July 27, 2024

I placed my order mid-afternoon on a Sunday, and not more than four hours later I got a notice that it had shipped! And then I received my shipment - packaged extremely well and carefully - in about three days. The website allows you to put in your trailer model, and has very helpful advice on whether the equipment will work for your trailer. I also got a very friendly follow-up email making sure I had received my shipment and asking me to let them know if there were any problems, which there were not. I am very pleased with etrailer and will use them again if I need anything for my Airstream.

Date of experience: July 16, 2024
Kansas
1 review
0 helpful votes
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Fit perfectly
July 27, 2024

The order made, and received in just a couple of days. Communication was great with the tracking and delivery.

Date of experience: July 16, 2024
Rhode Island
1 review
0 helpful votes
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Poor Packing
July 27, 2024

Ordered 2 sets of TruRyde Electric Break assemblies. The shipper put all four in a box that was 3 times too big with a few pieces of paper for packing. Bad idea on the shippers part. Breaks came out banged up, not to the point I want to return just to go through this again. They'll work.

Date of experience: July 16, 2024
Ohio
1 review
0 helpful votes
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It was a fast delivery. Thanks!
July 27, 2024

Awesome! Just what I needed and exactly when thy said. The video help out perfectly.

Date of experience: July 16, 2024
Missouri
1 review
0 helpful votes
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Foot
July 27, 2024

We lost one of our Snappads because our jacks hang low and the back always hits on high grounds like railroad tracks.
It was easy to find a single replacement and the shipping was quick.

Date of experience: July 16, 2024
Nevada
2 reviews
0 helpful votes
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Great!
July 27, 2024

Excellent products and fast shipping! I found everything thing I needed.

Date of experience: July 16, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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