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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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One of the best customer service experience I've ever had! Everyone involved made the buying experience exceptional!
Haven't had time to install yet. I hope it will be easy to use and install.
The hitch was delivered swiftly and packaged with care so it seemed. Solid hitch bolted right up except for one hole which means nothing other than removing a small amout of material to pass the bolt through.
Amazon would not ship the item to my address but etrailer.com shipped it and it arrived earlier than expected. Item was also less expensive then Amazon's price. I will use etrailer.com for all my trailer parts shopping for now on
Everything wired up perfectly to my 01 ram 1500 that is a none tow package. I did have some issues with lighting but had absolutely nothing to do with this kit I ordered it was a malfunction on an old wire harness attached to the truck by a previous owner. Brakes worked properly on the trailer with the hook up and now I'm installing a new light harness for brakes and turn signals shortly. (Ordered that new kit from Etrailer as well)
Easy transaction, fast shipping! Super easy to find needed products on the website.
If you are a hands on fix it guy like me, this place has what you need at a fair price.
Great video install help. Overall excellent experience as a returning customer..
Easy great options great people fast shipment. Quality parts.
Fast easy and found exactly what I needed
Was absolutely affordable and quick shipping
The selection was good and the site allowed the ability to compare the different aspects with video and photos.
I placed my order mid-afternoon on a Sunday, and not more than four hours later I got a notice that it had shipped! And then I received my shipment - packaged extremely well and carefully - in about three days. The website allows you to put in your trailer model, and has very helpful advice on whether the equipment will work for your trailer. I also got a very friendly follow-up email making sure I had received my shipment and asking me to let them know if there were any problems, which there were not. I am very pleased with etrailer and will use them again if I need anything for my Airstream.
The order made, and received in just a couple of days. Communication was great with the tracking and delivery.
Ordered 2 sets of TruRyde Electric Break assemblies. The shipper put all four in a box that was 3 times too big with a few pieces of paper for packing. Bad idea on the shippers part. Breaks came out banged up, not to the point I want to return just to go through this again. They'll work.
Awesome! Just what I needed and exactly when thy said. The video help out perfectly.
We lost one of our Snappads because our jacks hang low and the back always hits on high grounds like railroad tracks.
It was easy to find a single replacement and the shipping was quick.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

