On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great place. Fast shipping. Excellent availability. Awesome prices.
Website made it easy to find what I needed. Good prices, and fast delivery.
Found what I needed in the quality and color I desired for this restoration.
Very good on delivery and communication. Will recommend to others
Excellent service and response by expert. Part recommended by expert was ordered and awaiting receipt.
Had the item I needed (at least I hope its correct :o) . Reasonable S&H considering the single low-priced item. Good experience!
Same product, better price, fast and free shipping. All in all a good experience.
Customer Service was great. Installation instructions complete. I just wish the hitch had some provision for attaching the trailer wire harness.
Ordered Tuesday and received Thursday. Fastest delivery I've ever received.
From ease of picking out the correct equipment, to accurate installation videos, and helpful customer service when part of my order was incorrectly deliver by the USPS I give it 5 stars all around.
Found a broken rear swag bar bracket on the rear of my motorhome this morning, was able to find a replacement at e-trailer. Great.
I ordered this item and it arrived 2 days later. It was packaged well, with zero damage. Very nice.
I need my tire for a trailer stranded along the road. Your ordering process said it would be delivered July 10 the tire and wheel package did not arrive until July 12.
The You Tube video helped to determine the part- very helpful.
Fast shipping, Easily find the product you're needing. Great videos on installs.
15 minutes start to finish to put the hitch on my 2019 Jeep Grand Charokee
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members