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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The mirror extensions were exactly what I needed to see behind my camper.
Overall excellent experience from the time I started to the finish of getting the product and putting it on my car. Great instructions and quality parts. Thankyou trailer!
The description of the item that I was looking for was very detailed with numerous pictures, shipping, however, was terrible. My item went from Missouri to New Jersey, made 2 stops in New York before going to Georgia, then eventually made it to Birmingham, Al. Then finally to my residence in North Alabama after 9 days from the order date.
Quick&easy perfect fit for 2018 forest river forester 30 ft.
Through the process of renovating an 87' Jayco travel trailer
I've come to really trust the products that etrailer carries.
Etrailer is my first and last stop. Videos are awesome and helpful as well.
Your videos take all the questions out of choosing the correct item. Thank you!
Not very computer savvy, looked at install videos. Looks easy (retired mechanic). Looked at a number of products, easy choice, easy order. I need easy!
Easy to order, items described exactly as received. Only issue was the three jack holes had to be enlongated slightly to bolt to the Demco hitch.
Reasonable cost. Very fast shipping. Good quality merchandise. Fit my truck as it said it would.
Your installation video was much appreciated. All arrived promptly, and intact, just need to install it, thanks!
Very professional. Customer service was good! Going to get rebate because I ordered the wrong size torsion spring.
Great experience all pieces received at the same time on time
I like the store layout. Easy to find what I wanted with various solutions
I was unsure how to select the correct bearings/seals for my trailer, however the on-line descriptions made the process super easy.
The ordering was seamless and customer service was uniquely helpful in resolving my issue.
I appreciate eTrailer's competitive pricing, great tutorial videos and pictures. ETrailer also has exceptional Customer Service given the initial communication and follow-up emails. As a novice mechanic, my wife and I were able to install the new hitch receiver, wiring harness and bracket on our 2021 Chevy Traverse.
I ordered a bike ride from each trailer. It came very quickly. I have not put it together yet so I can't really offer any information from that Perspective. A friend of mine has the same Bike rack and was very happy with it. Was what prompted me to buy one for myself.
A solid product for my intended purposes (canoe, kayak, ladder) rack! HIGHLY recommended by installer! Thanks!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members