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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I've bought hitches, couplers, wiring packages and more over the years. E-Trailer is my go to spot for anything related to towing or trailers. I've never had a part not fit or fail to work. If there's a complicated process, the tutorial videos are always super helpful. It's possible to find cheaper stuff out there, but I don't care to save a few pennies and not get the best quality and service that I get at E-Trailer.
Best shopping site I've ever interacted with, especially on mobile
The Fast and easy to order.
The steps were quick and easy to install on my truck camper, less than 1/2 hour. The only small thing missing was the bracket uses 5 screws and I only received 4. Not a big deal, I had the same screw size in my garage.
Easy To order with fast delivery. Good product better then the cheap Chinese propane hose as sold on Amazon.
Website easy to use. Great selection of products. Fast shipping.
Very helpful chat service. Quick and helped me decide what I needed.
Etrailer sote matched hitch for make and model to the T. Order was fulfilled quickly and followed by a personal email stating as such along with a nice note!
Great timely arrival of item in did not need any extra services
Excellent from order to finish! Shipping was as expected and quick! Thank you Etrailer!
Trailer hitch receiver delivered quickly with detailed tracking. Easy installation.
Easy to find trailer parts at a reasonable price! They have instructional videos on how to install many of the insets they sale too.
I was looking for a specific item for my RV bike rack, I found it on etrailer.com was easy to find the right one and been shipped to my house in Quebec in couple of days.
The product was as described and shipped immediately from stock. The only isssue with the shipment…. It was lost by usps at delivery hub and took an extra three days transit. In the end, we got it, so all is good!
The install went well, fitment was right on. The install videos really help!
Found part that I needed easily., very satisfied with how fast the part was shipped and had no trouble with receiving on time as described.
Fast delivery, quality parts, great price's. I will be back for all my needs.
I opened a chat with a customer service rep earlier (Nicholas) and he was really helpful and knowledgeable. Your site's prices are the same as Amazon yet your shipping is better/quicker. I'm happy with the customer service, prices and shipping time. I'm excited to get the hitch. Thank you!
We ordered two trailer knows and they were just what we needed.
Place an order for our travel trailer's BT soundbar remote, as one of our dogs decided it was a snack! Placed the order, received emails to let me know its stage in the process. Received it in just a couple of days, and it works even better than the original.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members