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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I've made two orders and received them both ahead of the estimated delivery date. Installation was easy and straightforward. I'll be hauling my kayaks too and from the lake in no time in the comfort of my car.
To use our bike rack on a new car we needed a hitch extender. Etrailer made our day.
Etrailer is the best. Service is great and item was shipped quickly!
Awesome shopping experience. Not sure of return policy if equipment does not fit.
Etrailer is the best, have purchased numerous times from them, great to work and deal with, kudos to George and his etrailer familia!
Had to contact rep to find out what was included. Did not find reps idea for how to shortcut trailer wiring helpful...in fact I feel it is problematic
Sometimes etrailer is the only place to find needed rv parts.
Easy to order online.
Fast delivery.
Very easy to purchase the right trailer hitch, wiring kit, and mounting bracket!
VYideos, Photos and written description are clear.\
You suggested arrival on Tuesday. It showed up late Saturday.
Don't let incompetents tarnish your sparkling image.
Videos, Photos and written description are clear.
Good experience ordering from the website, and great follow-up information.
Easy to use web site. Gives you model/ make confirmation. Fast shipping.
All good. Strainer only carriers proven suppliers. Very happy with the quality of my purchase
So far so good. The box was in horrible shape but I have to blame that on ups. At least everything was there
Delivered on time. Works excellent for storage behind our camper van.
I had been searching the internet high and low for a particular car detailing accessory and was not able to find it anywhere. Whose company not only had it but had very fast shipping. I received the item in just a couple days. Will definitely buy from them again!
Very good quality and great chrome finish! Very fast shipping and good packaging.
Kate in customer service was very helpful! Great experience.
Very pleased With the product would recommend you guys to anybody the exact part I needed and very inexpensive. Thank you very much.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members