Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
One of the rear stabilizer legs wouldn't go up or down. Did some troubleshooting and purchased a new motor & sensor. Installed it and the leg works again. Don't forget to HOME the new unit.
Always enjoy the great selection and service from e-trailer. I'm a long time customer who keeps coming back. Thank you!
This item was difficult to find, but etraiiler had item in stock at a reasonable price and delivery time.
I ordered my Gooseneck style tailgate on a Sunday afternoon. I received notification on Monday morning that it had been shipped. I received it on Wednesday morning. I had it on my truck within a half an hour. Easy instillation. Fit is good. Only had a small issue with the latch system. Could not get it to latch, had to pull both rings back, push and release at the same time to get it to latch shut. The latch mechanism was sticking to far over the existing pin to push shut. My son and I cured the problem by putting 5 stainless steel washers between the pull rings and latch housing. It held the latch striker back about 1/4 inch thereby allowing latch to strike the pin on the latch angle. Now I just push closed like a regular tailgate. The instructions sheet was also rather vague on installation. Otherwise it is a good tailgate for the cost. I am pleased with Etrailers fast service. Would buy from them again.
Ordered several times from this company always satisfied with what I receive
The employees I dealt with were very helpful and friendly. I'd buy what I need again in a heartbeat.
Very pleased with product and customer service! I highly recommend
Excellent communication…excellent selection at a fair price and shipped in a timely manner!
I bought and installed this B&W gooseneck hitch on my 2023 Ford F250 by myself in about 4 hours in my gravel driveway. The included directions werent bad, however I referred to B&W's YouTube install video and it was easy to follow. The hitch works great, turnover ball is awesome. This is my 2nd purchase of the same product for my second truck. I'll buy the same thing again from here next time as well. I'm a happy customer start to finish.
No damage to unit from shipping installed and works great and easy install
Only thing different I would have drove to Marshall and picked it up.
Always can depend on etrailer to have what I'm looking for at a competitive price & customer service is always on par & incredible!
Very well made with precision bolt holes and excellent materials
Called and quickly was able to correct problems With an existing order and learned of other products I also needed.
Found prices reasonable and site easy to navigate to find what I'm looking for
Easy to use website. Product was shipped quickly and correctly! Best prices!
Very helpful and professional, Adam and the team are great they had the part I needed and shipping was quick
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

