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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Indiana
1 review
0 helpful votes
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Well done
August 1, 2024

Great lined right up, and the videos on how to were really helpful.

Date of experience: July 22, 2024
California
1 review
0 helpful votes
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One of the rear stabilizer legs wouldn't go up or down. Did some troubleshooting and purchased a new motor & sensor. Installed it and the leg works again. Don't forget to HOME the new unit.

Date of experience: July 22, 2024
Florida
1 review
0 helpful votes
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Awesome company and great service.
August 1, 2024

Always enjoy the great selection and service from e-trailer. I'm a long time customer who keeps coming back. Thank you!

Date of experience: July 22, 2024
Massachusetts
2 reviews
0 helpful votes
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Bike rack zip strips
August 1, 2024

This item was difficult to find, but etraiiler had item in stock at a reasonable price and delivery time.

Date of experience: July 22, 2024
Illinois
1 review
0 helpful votes
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Stormin Normin's tailgate.
August 1, 2024

I ordered my Gooseneck style tailgate on a Sunday afternoon. I received notification on Monday morning that it had been shipped. I received it on Wednesday morning. I had it on my truck within a half an hour. Easy instillation. Fit is good. Only had a small issue with the latch system. Could not get it to latch, had to pull both rings back, push and release at the same time to get it to latch shut. The latch mechanism was sticking to far over the existing pin to push shut. My son and I cured the problem by putting 5 stainless steel washers between the pull rings and latch housing. It held the latch striker back about 1/4 inch thereby allowing latch to strike the pin on the latch angle. Now I just push closed like a regular tailgate. The instructions sheet was also rather vague on installation. Otherwise it is a good tailgate for the cost. I am pleased with Etrailers fast service. Would buy from them again.

Date of experience: July 22, 2024
Delaware
1 review
0 helpful votes
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Fast service
August 1, 2024

Ordered several times from this company always satisfied with what I receive

Date of experience: July 22, 2024
Washington
1 review
0 helpful votes
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Quick and helpful
August 1, 2024

The employees I dealt with were very helpful and friendly. I'd buy what I need again in a heartbeat.

Date of experience: July 22, 2024
Florida
1 review
0 helpful votes
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Pleasure doing business
August 1, 2024

Very pleased with product and customer service! I highly recommend

Date of experience: July 22, 2024
California
1 review
0 helpful votes
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Excellent communication…excellent selection at a fair price and shipped in a timely manner!

Date of experience: July 22, 2024
Pennsylvania
1 review
0 helpful votes
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Excellent
August 1, 2024

Easy to find what I needed. Fit perfectly and all necessary hardware was included.

Date of experience: July 22, 2024
Vermont
1 review
0 helpful votes
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I bought and installed this B&W gooseneck hitch on my 2023 Ford F250 by myself in about 4 hours in my gravel driveway. The included directions werent bad, however I referred to B&W's YouTube install video and it was easy to follow. The hitch works great, turnover ball is awesome. This is my 2nd purchase of the same product for my second truck. I'll buy the same thing again from here next time as well. I'm a happy customer start to finish.

Date of experience: July 22, 2024
Illinois
1 review
0 helpful votes
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Great microwave
August 1, 2024

No damage to unit from shipping installed and works great and easy install

Date of experience: July 22, 2024
Michigan
1 review
0 helpful votes
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Outstanding
August 1, 2024

Only thing different I would have drove to Marshall and picked it up.

Date of experience: July 22, 2024
Minnesota
1 review
0 helpful votes
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Always satisfied!
August 1, 2024

Always can depend on etrailer to have what I'm looking for at a competitive price & customer service is always on par & incredible!

Date of experience: July 22, 2024
Wisconsin
1 review
0 helpful votes
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Very pleased with my purchase
August 1, 2024

Very well made with precision bolt holes and excellent materials

Date of experience: July 22, 2024
New York
1 review
0 helpful votes
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Smart customer service
August 1, 2024

Called and quickly was able to correct problems With an existing order and learned of other products I also needed.

Date of experience: July 22, 2024
Canada
1 review
0 helpful votes
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Easy to navigate
August 1, 2024

Found prices reasonable and site easy to navigate to find what I'm looking for

Date of experience: July 22, 2024
Ohio
1 review
0 helpful votes
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Great service
August 1, 2024

Easy to use website. Product was shipped quickly and correctly! Best prices!

Date of experience: July 22, 2024
Georgia
1 review
0 helpful votes
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Quick shipping
August 1, 2024

Easy transaction quickest shipping and helpful instructions

Date of experience: July 22, 2024
Virginia
2 reviews
0 helpful votes
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Great experience
August 1, 2024

Very helpful and professional, Adam and the team are great they had the part I needed and shipping was quick

Date of experience: July 22, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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