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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Always excellence service, always fast shipping! Have not bren disappointed!
Trailer had everything I needed... the hitch, wiring tail, and bracket. Thanks
Between ordering, shipping and receiving my grass catcher, I couldn't be more pleased. The unit arrived a day ahead of schedule and is exactly what I was looking for.
Hassle-free - and this big dummy had no problem setting up bike rack. Did have to buy rhino bar because I have step thru bike, worked out perfect. Can now take bike to his new home.
Trailer used USPS for delivery. USPS is the worse service for package delivery. They are slow and as usual not reliable for delivery date. They were late as usual.
Available and quick delivery. Always a source for my utility trailer parts
Easy to find what I needed. Part was delivered quickly and I knew where it was all times. So that was pretty awesome. Easy, to install very happy.
Satisfied with shopping online, happy with my purchase, it met my needs.
Like your site, very helpful, it was nice to know someone else was having trouble finding a replacement wheel seal for a old but still good trailer. Couldn't find any one locally that had a clue what seal I could use. You team is very knowledgeable.
I was able to use the website to easily filter receiver hitches that would fit my truck. Easy purchase and the item came quickly. It fit perfectly, and I am very happy with my purchase.
In the previous month I purchased receiver hitches from two different other companies. Those experiences were not good and that is when I found etrailer.com. I would absolutely recommend etrailer over some of the other big suppliers you might see out there.
Shopping experience was quick and easy. I was able to quickly search for what I needed, read reviews and watch installation videos.
Been lurking but pulled the trigger on a new Fan. Got everything i Need for installation in one place.
I didn't know how to get on tracker. When I called customer service they politely told me the arrival date and it came right on time.
I was impressed with the level of customization for my particular make, model and year. The foot pads first perfectly on my 2013 prius v. So far there is no noise at highway speed and the bars seem like a very solid base for my box topper.
Ordered stuff for my new Subaru and everything came really quickly. Absolutely no problems. Hopefully I'll get home soon to install this lol.
Very convenient. I got the part I needed, cost less than the dealer price for my truck. Haven't been able to install yet, but the part looks good.
Easy shopping online, saw picture of the item we needed the keys for & got the order when expected
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members