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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Pretty simple transaction. Although, was promised to be delivered next day, delivered on fourth day.
Received hitch, but no hardware. Everyone I spoke with was very helpful and patient. Issue resolved in a timely manner.
Its help us lot to see our camper parking lot when we drive back... easy to see view..
Fits perfect, just didn't get an email with shipping information, but arrived within the week that I ordered
The item arrived quickly and looked like a direct replacement for the roof vent cap on my rv but unfortunately the hinge attachment was different so I have to return the item.
Best price, exactly what I needed. Ordered easily. Delivered quickly! Installation was a breeze. Poof! Done!
Very good product and delivery and the how to videos were a huge help!
Was thinking I would need a whole new bike rack after I did something dumb and broke mine. But the part was described well and I was confident that it would fit. I installed it quick using some videos on the website. Easy peasy.
Ordered hitch rack replacement bolts and received them quickly and accurately. Thanks!
Wonderful from start to finish. A direct fit for my vehicle and best price online. Came with everything i needed for installation and the installation videos that you guys sent in the email on my order were 👌🏼!
Put a Kurt class III trailer hitch on my 2004 Toyota Sequoia and need a light kit. You folks found me the correct one and it worked great. Would recommend to anyone. Great service, fast shipping.
I bought clips and towers for a Yakima rack. My big concern was that they weren't the correct clips. I needed Baseclip 163. I looked up baseclips on the website and the ones it showed me for my car had 163 in the SKU/Product number but no where did it say they were 163's and it didn't match the Yakima SKU/Product number. I took a chance and ordered them. The order shipped quickly and the shipping was fast. Luckily they turned out to be Baseclip 163's. Everything worked out, just would've been nice to have that reassurance.
My trailer mirrors arrive late and I had to go on my trip without them. Very disappointed.
I accidentally ordered 2 lights, one through a Pay Pal and one on a credit card. Once I realized that the one that said failed, I emailed the company to cancel one before they were sent out. I called
Immediately in the morning when they were open and spoke to a representative and it was already cancelled.
I have been buying through etrailer for a while now and it's has been flawless every single time.
Found exactly what i needed, quickly! Shipment came quickly and everything was just as described!
Easy to find the item I was looking for. Price was comparable to other companies.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members