Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of etrailer

etrailer

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate etrailer?
grey stargrey stargrey stargrey stargrey star

etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

We monitor reviews for authenticity

Kentucky
1 review
0 helpful votes
Follow Emily M.
Unfollow Emily M.
Share Review
Report Review

EASY AS PIE COOL AS A CUCUMBER I have not got a chance to install the part that I ordered, but it looks like it's gonna be the perfect fit same shape same size the same amount of fittings in and out I'm speechless

Date of experience: July 24, 2024
California
1 review
0 helpful votes
Follow Brad E.
Unfollow Brad E.
Share Review
Report Review

Quick an easy
August 3, 2024

I ordered the product and it showed up quickly and as I ordered.

Date of experience: July 24, 2024
New York
2 reviews
0 helpful votes
Follow Stephen C.
Unfollow Stephen C.
Share Review
Report Review

Everything I need and more
August 3, 2024

I have found everything that I could need or want at etrailer, good quality stuff at reasonable prices. The information about the product and how to choose between different offerings is perfect! And further the installation instructions are the greatest for the DYI'er or the Pro.

Date of experience: July 24, 2024
Texas
1 review
0 helpful votes
Follow Josh T.
Unfollow Josh T.
Share Review
Report Review

I have been shopping with etrailer for years now and they always seem to have what I need, a great website and if I ever have a problem, I can call them and talk to someone who's very helpful and knowledgeable. They never disappoint and have some of the best customer service I can think of.

Date of experience: July 24, 2024
Florida
1 review
0 helpful votes
Follow Sergio M.
Unfollow Sergio M.
Share Review
Report Review

Good experience
August 3, 2024

Fast shipping and everything was well packed, products seems to have good quality and love the interaction with the automatic customer service sending emails with notifications where my order was and how the status was changing.

Date of experience: July 24, 2024
Texas
1 review
0 helpful votes
Follow Jose R.
Unfollow Jose R.
Share Review
Report Review

Great place to work with,
August 3, 2024

Great web page, found my correct hitch after the local store sold me wrong

Date of experience: July 24, 2024
Ohio
2 reviews
0 helpful votes
Follow Robert Q.
Unfollow Robert Q.
Share Review
Report Review

Great Compny
August 3, 2024

Very fast response to questions and fast shipping. I will be ordering more products.

Date of experience: July 24, 2024
New Hampshire
2 reviews
0 helpful votes
Follow Deborah U.
Unfollow Deborah U.
Share Review
Report Review

Trailer wiring
August 3, 2024

Good technical videos. However not satisfied with the longevity of the product.

Date of experience: July 24, 2024
Michigan
1 review
0 helpful votes
Follow Daija X.
Unfollow Daija X.
Share Review
Report Review

Sturdy and great price!
August 3, 2024

Shipping was quick, price was great, sturdy and fits my vehicle and bikes perfect

Date of experience: July 24, 2024
Maryland
1 review
0 helpful votes
Follow Joe G.
Unfollow Joe G.
Share Review
Report Review

Replacement Trailer Fender
August 3, 2024

Needed an aluminum 10"x36" patterned trailer fender and etrailer had what I was looking for at a good price. Ordering process was easy. Delivered quickly.

Date of experience: July 24, 2024
Colorado
1 review
0 helpful votes
Follow Nicholas C.
Unfollow Nicholas C.
Share Review
Report Review

Quick and easy
August 3, 2024

Have made multiple purchases over the years, always prompt and as described. Great business!

Date of experience: July 24, 2024
New Jersey
1 review
0 helpful votes
Follow K R.
Unfollow K R.
Share Review
Report Review

Quick and convenient
August 3, 2024

Excellent education videos differentiating available trailers for my vehicle, smooth order completion and timely delivery.

Date of experience: July 24, 2024
Michigan
1 review
0 helpful votes
Follow Dennis C.
Unfollow Dennis C.
Share Review
Report Review

Tail light lens for boat trailer
August 3, 2024

Arrived on time in good condition. Cheaper than some others.

Date of experience: July 24, 2024
New Jersey
1 review
0 helpful votes
Follow Alexander I.
Unfollow Alexander I.
Share Review
Report Review

Happy Customer
August 3, 2024

This is my second order with etrailer and both have been very pleasureable. I especially like the fact I can call with any questions I may have later on.

Date of experience: July 24, 2024
North Carolina
2 reviews
0 helpful votes
Follow Gary T.
Unfollow Gary T.
Share Review
Report Review

Brighter and Better
August 3, 2024

Ordered these new LED tail lights for my Class-C RV to replace my older technology LED lights that had elements starting to fail. Etrailer had a great selection of these products and I was able to find an almost perfect replacement set of tail lights.

Date of experience: July 24, 2024
Massachusetts
2 reviews
0 helpful votes
Follow Dawn S.
Unfollow Dawn S.
Share Review
Report Review

Top Notch Service
August 3, 2024

ETrailer has great, fast service with fantastic communication and care!

Date of experience: July 24, 2024
Delaware
1 review
0 helpful votes
Follow Mark D.
Unfollow Mark D.
Share Review
Report Review

Couple replacement parts
August 3, 2024

The instructional videos on the website were excellent as was the availability of replacement parts. Easy to find and order the correct parts.

Date of experience: July 24, 2024
Massachusetts
1 review
0 helpful votes
Follow Travis P.
Unfollow Travis P.
Share Review
Report Review

Interior lights
August 3, 2024

We received interior lights for our RV. They were individually packaged and the connection and installation was easy.

Date of experience: July 24, 2024
Missouri
1 review
0 helpful votes
Follow Adam J.
Unfollow Adam J.
Share Review
Report Review

Installed a flat tow system on a skoolie for towing a Honda CRV. For some one new to this, I found the site was easy to use and products came with proper descriptions so you know you were getting the right parts. The video reviews and installation instructions were also very valuable.

Date of experience: July 24, 2024
Texas
1 review
0 helpful votes
Follow Shane D.
Unfollow Shane D.
Share Review
Report Review

Excellent customer service
August 3, 2024

Customer service was very good throughout the process. Questions were answered promptly. Thank you.

Date of experience: July 23, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
See all photos