Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
EASY AS PIE COOL AS A CUCUMBER I have not got a chance to install the part that I ordered, but it looks like it's gonna be the perfect fit same shape same size the same amount of fittings in and out I'm speechless
I have found everything that I could need or want at etrailer, good quality stuff at reasonable prices. The information about the product and how to choose between different offerings is perfect! And further the installation instructions are the greatest for the DYI'er or the Pro.
I have been shopping with etrailer for years now and they always seem to have what I need, a great website and if I ever have a problem, I can call them and talk to someone who's very helpful and knowledgeable. They never disappoint and have some of the best customer service I can think of.
Fast shipping and everything was well packed, products seems to have good quality and love the interaction with the automatic customer service sending emails with notifications where my order was and how the status was changing.
Great web page, found my correct hitch after the local store sold me wrong
Very fast response to questions and fast shipping. I will be ordering more products.
Good technical videos. However not satisfied with the longevity of the product.
Shipping was quick, price was great, sturdy and fits my vehicle and bikes perfect
Needed an aluminum 10"x36" patterned trailer fender and etrailer had what I was looking for at a good price. Ordering process was easy. Delivered quickly.
Have made multiple purchases over the years, always prompt and as described. Great business!
Excellent education videos differentiating available trailers for my vehicle, smooth order completion and timely delivery.
Arrived on time in good condition. Cheaper than some others.
This is my second order with etrailer and both have been very pleasureable. I especially like the fact I can call with any questions I may have later on.
Ordered these new LED tail lights for my Class-C RV to replace my older technology LED lights that had elements starting to fail. Etrailer had a great selection of these products and I was able to find an almost perfect replacement set of tail lights.
ETrailer has great, fast service with fantastic communication and care!
The instructional videos on the website were excellent as was the availability of replacement parts. Easy to find and order the correct parts.
We received interior lights for our RV. They were individually packaged and the connection and installation was easy.
Installed a flat tow system on a skoolie for towing a Honda CRV. For some one new to this, I found the site was easy to use and products came with proper descriptions so you know you were getting the right parts. The video reviews and installation instructions were also very valuable.
Customer service was very good throughout the process. Questions were answered promptly. Thank you.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

