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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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The wiring harness for my boat trailer worked flawlessly. The attachments fit between the "mail – female" connectors on each rear light of my 98 Camry which then plugged into the four connector/flat connector on the trailer.
I ran into issues that were strictly on my end. The factory harness ground failed a couple of minutes after I started using the controller and I've had a heck of a time correcting it, mainly because I couldn't find a wiring schematic. Finally someone sent me one and I was able to re-establish a ground in the dash. I spent some time late last night live chatting with one of the techies. He was very patient and helpful with his suggestions. I should be able to road test it tomorrow but it looks good at the moment. Installation is straight forward. The instructions were plain.
Super easy to install, they seem to be very sturdy. Fast shipping and good price too.
Price was as low as any competitor, with free shipping, and it came a day early. They have a great lineup of products and are quick to get it shipped.
Fast shipping and reliable company, my order shipped the same day I placed it and arrived 2 days later
Almost always a great experience with etrailer. I will continue coming back.
Very good quality extremely fast shipping. Product fit perfectly will use etrailer again. Thank you for a great experience
Found the tires I needed at a affordable price. Shipping was fast. I'm completely satisfied with my purchase.
I ordered a set of new air bags from etrailer. Shipping was quick and I received it within three days. Upon opening the box it was easy to see this was a returned item. The parts appeared to be thrown in the box, the packaging for the bolts and washers were opened and the contents were scattered in the box. Upon further inspection it was clear someone had attempted to install this as there were scratches and impact marks on many of them.
I went through all the parts and based on an upcoming trip I decided to install, which ended up working well.
I am disappointed in receiving a returned product without being informed, or being provided an option of accepting a returned product. I
Hitch was as advertised, easy to install. Only reason for 4 instead of 5 stars is the box was broken and the hitch was hangong out on delivery although the hitch remained undamaged.
The hitch arrived in just two days. Install went faster than I thought it would. The written instructions and online videos were a great help.
No discussion regarding removing the heat shield on the drivers side to access the forward-most bolt.
On time a awesome! Always a great experience from wheels and tires to regulators, stocked and ready to ship
Ordered a 30A adapter. Paid a bit extra to ensure timely delivery. No part arrived. Received notification from UPS that the part had been ordered but they didn't yet have the part. No update for several days. Called etrailer. Got the old runaround (we don't have it) even though I received an email stating the part had been picked from the warehouse. The trip I needed the part for came and went without the part. Part was waiting for me when I got home. I'll never order from etrailer again.
I had to wait on the side portion of the hitch for a couple of days after the top hitch was delivered but the staff kept me up to date with deliveries.
Product arrived quickly. It was very easy to order. The product that arrived was exactly what I was looking for. Your company was the only company that had the product needed. It appears to be of good quality.
This is only place I found that has the part I needed. Every other site shows discontinued. I will use this site again
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

