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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

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54,202 reviews

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Oregon
1 review
0 helpful votes
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Flawless and fluid hook-up
August 10, 2024
Updated review

The wiring harness for my boat trailer worked flawlessly. The attachments fit between the "mail – female" connectors on each rear light of my 98 Camry which then plugged into the four connector/flat connector on the trailer.

Date of experience: July 30, 2024

Good good good
August 1, 2024
Previous review

Good good good

Date of experience: July 22, 2024
Alabama
1 review
0 helpful votes
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High Hopes
August 10, 2024
Updated review

I ran into issues that were strictly on my end. The factory harness ground failed a couple of minutes after I started using the controller and I've had a heck of a time correcting it, mainly because I couldn't find a wiring schematic. Finally someone sent me one and I was able to re-establish a ground in the dash. I spent some time late last night live chatting with one of the techies. He was very patient and helpful with his suggestions. I should be able to road test it tomorrow but it looks good at the moment. Installation is straight forward. The instructions were plain.

Date of experience: July 30, 2024

One stop shopping
August 9, 2024
Previous review

One stop shopping

Date of experience: July 30, 2024
Washington
1 review
0 helpful votes
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Good quality product
August 10, 2024

Super easy to install, they seem to be very sturdy. Fast shipping and good price too.

Date of experience: July 30, 2024
Minnesota
1 review
0 helpful votes
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Always a great experience.
August 10, 2024

Price was as low as any competitor, with free shipping, and it came a day early. They have a great lineup of products and are quick to get it shipped.

Date of experience: July 30, 2024
California
1 review
0 helpful votes
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Great company
August 10, 2024

Fast shipping and reliable company, my order shipped the same day I placed it and arrived 2 days later

Date of experience: July 30, 2024
Virginia
1 review
0 helpful votes
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Great, fast service as always!
August 10, 2024

Almost always a great experience with etrailer. I will continue coming back.

Date of experience: July 30, 2024
Maine
1 review
0 helpful votes
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Fast, accurate service
August 10, 2024

Quick shipping and helpful service, would buy from them again

Date of experience: July 30, 2024
Virginia
3 reviews
0 helpful votes
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Trailer towing
August 10, 2024

Very good quality extremely fast shipping. Product fit perfectly will use etrailer again. Thank you for a great experience

Date of experience: July 30, 2024
Oregon
1 review
0 helpful votes
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:)
August 10, 2024

Thanks! Cheers Thanks! Cheers Thanks! Cheers Thanks! Cheers

Date of experience: July 30, 2024
Virginia
1 review
0 helpful votes
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Great service
August 10, 2024

Found the tires I needed at a affordable price. Shipping was fast. I'm completely satisfied with my purchase.

Date of experience: July 30, 2024
Illinois
1 review
0 helpful votes
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I ordered a set of new air bags from etrailer. Shipping was quick and I received it within three days. Upon opening the box it was easy to see this was a returned item. The parts appeared to be thrown in the box, the packaging for the bolts and washers were opened and the contents were scattered in the box. Upon further inspection it was clear someone had attempted to install this as there were scratches and impact marks on many of them.

I went through all the parts and based on an upcoming trip I decided to install, which ended up working well.

I am disappointed in receiving a returned product without being informed, or being provided an option of accepting a returned product. I

Date of experience: July 30, 2024
Ohio
1 review
0 helpful votes
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Great hitch!
August 10, 2024

Hitch was as advertised, easy to install. Only reason for 4 instead of 5 stars is the box was broken and the hitch was hangong out on delivery although the hitch remained undamaged.

Date of experience: July 30, 2024
Virginia
1 review
0 helpful votes
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Solid and great fit.
August 10, 2024

The hitch arrived in just two days. Install went faster than I thought it would. The written instructions and online videos were a great help.

Date of experience: July 30, 2024
Massachusetts
2 reviews
0 helpful votes
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Class 3 hitch on 2001 Eurovan
August 10, 2024

No discussion regarding removing the heat shield on the drivers side to access the forward-most bolt.

Date of experience: July 30, 2024
Texas
1 review
0 helpful votes
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Sweet
August 10, 2024

On time a awesome! Always a great experience from wheels and tires to regulators, stocked and ready to ship

Date of experience: July 30, 2024
Arizona
1 review
0 helpful votes
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What A Mess
August 10, 2024

Ordered a 30A adapter. Paid a bit extra to ensure timely delivery. No part arrived. Received notification from UPS that the part had been ordered but they didn't yet have the part. No update for several days. Called etrailer. Got the old runaround (we don't have it) even though I received an email stating the part had been picked from the warehouse. The trip I needed the part for came and went without the part. Part was waiting for me when I got home. I'll never order from etrailer again.

Date of experience: July 30, 2024
Pennsylvania
1 review
0 helpful votes
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No issues at all, product was exactly has shown, fast checkout process

Date of experience: July 30, 2024
Illinois
1 review
0 helpful votes
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I had to wait on the side portion of the hitch for a couple of days after the top hitch was delivered but the staff kept me up to date with deliveries.

Date of experience: July 30, 2024
Utah
1 review
0 helpful votes
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Great Service
August 9, 2024

Product arrived quickly. It was very easy to order. The product that arrived was exactly what I was looking for. Your company was the only company that had the product needed. It appears to be of good quality.

Date of experience: July 30, 2024
Texas
1 review
0 helpful votes
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Avalanche tailgate pawl
August 9, 2024

This is only place I found that has the part I needed. Every other site shows discontinued. I will use this site again

Date of experience: July 30, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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